D-EDGE Hospitality Solutions
D-EDGE Hospitality Solutions
501 – 1,000 Employees
B2BHospitalitySaaS
D-EDGE Hospitality Solutions is a hospitality technology and SaaS company serving hotels from independent properties to international chains. Its connected platform brings together reservation management, channel distribution, booking engines, property and revenue-system integrations, payment connectivity, data intelligence, website and SEO services, metasearch and digital marketing, CRM, reputation management, guest apps, and hotel operations tools. The company focuses on helping hoteliers manage distribution, strengthen direct bookings, and make more informed revenue decisions through open integrations, multilingual support, and dedicated account management.

Technical Support Specialist - Barcelona Hybrid | D-EDGE

Provide technical support for D-EDGE cloud hospitality products used by more than 18,000 hotels. Resolve client issues, guide users, and escalate complex cases when needed.

Description

  • Proactively create and own customer cases in Salesforce
  • Investigate and resolve customer and internal issues promptly
  • Deliver professional, tailored support for D-EDGE products
  • Help clients build product knowledge, confidence, and independence
  • Handle customer complaints related to the product suite
  • Diagnose product problems, identify root causes, and explain appropriate solutions
  • Gather necessary details and escalate unresolved cases to higher support tiers
  • Train, mentor, and shadow junior team members
  • Act as the initial contact for clients facing technical problems
  • Provide first-level technical support and resolve incidents
  • Join the weekend support rotation for a few weekends each year

Requirements

  • Native or fluent French and English language skills
  • Strong customer relationship skills
  • Excellent verbal and written communication
  • Ability to collaborate closely with colleagues
  • Strong ability to manage multiple tasks
  • Technical proficiency with relevant computer applications
  • Ability to respond calmly and effectively during emergencies
  • Experience in B2B technology or hospitality is advantageous
  • Knowledge of hospitality, GDS, or OTA environments is advantageous
  • Proficiency with Excel, Microsoft Word, Salesforce CRM, and Google Suite is advantageous
  • Background in support, training, or teaching is advantageous
  • Willingness to join the weekend support rotation
  • Professional references will be requested

Benefits

  • Weekend support rotation requiring only a few weekends each year
  • Commitment to equal employment opportunity
  • Opportunities to develop support, training, and teaching skills
  • Collaboration with a global team serving more than 18,000 hotels worldwide
  • Opportunities to train, mentor, and shadow junior colleagues

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