D-EDGE Hospitality Solutions
D-EDGE Hospitality Solutions
501 – 1,000 कर्मचारी
B2BSaaSआतिथ्य
D-EDGE Hospitality Solutions एक हॉस्पिटैलिटी टेक्नोलॉजी और SaaS कंपनी है, जो स्वतंत्र होटलों से लेकर अंतरराष्ट्रीय होटल श्रृंखलाओं तक की सेवा करती है। इसका कनेक्टेड प्लेटफ़ॉर्म आरक्षण प्रबंधन, चैनल वितरण, बुकिंग इंजन, प्रॉपर्टी और राजस्व-प्रणाली एकीकरण, भुगतान कनेक्टिविटी, डेटा इंटेलिजेंस, वेबसाइट और SEO सेवाएँ, मेटासर्च और डिजिटल मार्केटिंग, CRM, प्रतिष्ठा प्रबंधन, अतिथि ऐप्स और होटल संचालन उपकरणों को एक साथ लाता है। कंपनी ओपन इंटीग्रेशन, बहुभाषी सहायता और समर्पित अकाउंट प्रबंधन के माध्यम से होटल व्यवसायियों को वितरण प्रबंधित करने, प्रत्यक्ष बुकिंग बढ़ाने और अधिक सूचित राजस्व निर्णय लेने में सहायता करने पर केंद्रित है।

Technical Support Specialist - Barcelona Hybrid | D-EDGE

Provide technical support for D-EDGE cloud hospitality products used by more than 18,000 hotels. Resolve client issues, guide users, and escalate complex cases when needed.

विवरण

  • Proactively create and own customer cases in Salesforce
  • Investigate and resolve customer and internal issues promptly
  • Deliver professional, tailored support for D-EDGE products
  • Help clients build product knowledge, confidence, and independence
  • Handle customer complaints related to the product suite
  • Diagnose product problems, identify root causes, and explain appropriate solutions
  • Gather necessary details and escalate unresolved cases to higher support tiers
  • Train, mentor, and shadow junior team members
  • Act as the initial contact for clients facing technical problems
  • Provide first-level technical support and resolve incidents
  • Join the weekend support rotation for a few weekends each year

आवश्यकताएँ

  • Native or fluent French and English language skills
  • Strong customer relationship skills
  • Excellent verbal and written communication
  • Ability to collaborate closely with colleagues
  • Strong ability to manage multiple tasks
  • Technical proficiency with relevant computer applications
  • Ability to respond calmly and effectively during emergencies
  • Experience in B2B technology or hospitality is advantageous
  • Knowledge of hospitality, GDS, or OTA environments is advantageous
  • Proficiency with Excel, Microsoft Word, Salesforce CRM, and Google Suite is advantageous
  • Background in support, training, or teaching is advantageous
  • Willingness to join the weekend support rotation
  • Professional references will be requested

लाभ

  • Weekend support rotation requiring only a few weekends each year
  • Commitment to equal employment opportunity
  • Opportunities to develop support, training, and teaching skills
  • Collaboration with a global team serving more than 18,000 hotels worldwide
  • Opportunities to train, mentor, and shadow junior colleagues

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