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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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TDCX Customer Service Representative in the Philippines Onsite

Support customers across multiple communication channels by resolving issues and delivering tailored customer experience solutions. Join TDCX, a global business process outsourcing company.

PHFilipineLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support customers through all applicable communication channels with a high standard of service.
  • Assess customer needs, investigate existing issues, and develop appropriate solutions.
  • Resolve questions clearly and work toward first-contact resolution.
  • Coordinate follow-ups with service partners and internal teams to close cases in line with service standards.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Apply established procedures consistently to maximize customer satisfaction.
  • Develop lasting customer relationships and take additional steps to support customer needs.
  • Complete other management-assigned duties within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Cerințe

  • A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
  • Two years of relevant work experience is preferred, though fresh graduates are welcome to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication abilities, including active listening, empathy, telephone etiquette, appropriate pace and tone, voice quality, grammar, and clear articulation.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Beneficii

  • Attractive compensation package with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced specialists.
  • Opportunity to work in a global company environment.
  • Recognition from hundreds of industry awards.

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