LogoFresh Jobs Ahead
TDCX
TDCX
HealthcareHospitalityTravel
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
LinkedIn
Company Jobs

TDCX Customer Service Representative in the Philippines Onsite

Support customers across multiple communication channels by resolving issues and delivering tailored customer experience solutions. Join TDCX, a global business process outsourcing company.

PHPhilippinesOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Support customers through all applicable communication channels with a high standard of service.
  • Assess customer needs, investigate existing issues, and develop appropriate solutions.
  • Resolve questions clearly and work toward first-contact resolution.
  • Coordinate follow-ups with service partners and internal teams to close cases in line with service standards.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Apply established procedures consistently to maximize customer satisfaction.
  • Develop lasting customer relationships and take additional steps to support customer needs.
  • Complete other management-assigned duties within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Requirements

  • A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
  • Two years of relevant work experience is preferred, though fresh graduates are welcome to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication abilities, including active listening, empathy, telephone etiquette, appropriate pace and tone, voice quality, grammar, and clear articulation.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Benefits

  • Attractive compensation package with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced specialists.
  • Opportunity to work in a global company environment.
  • Recognition from hundreds of industry awards.

Related Jobs

Ambush

Senior Machine Learning and AI Engineer

Ambush
51 – 200 Employees
Skilled Worker Visa SponsorConsultingHealthcareLogistics
BRBrazilRemoteFull-timeMiddleSeniorEnglish RequiredAI EngineerMachine Learning Engineer
AWSAzureCloudDockerGoogle Cloud PlatformKubernetesPythonReactSQLTerraform

Build production-grade generative AI and agent workflows for Ambush’s financial services clients. Develop Python and FastAPI services, SQL data workflows, retrieval-augmented generation, and cloud-based AI systems.

Open