TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

TDCX Customer Service Representative in the Philippines Onsite

Support customers across multiple communication channels by resolving issues and delivering tailored customer experience solutions. Join TDCX, a global business process outsourcing company.

Сипаттама

  • Support customers through all applicable communication channels with a high standard of service.
  • Assess customer needs, investigate existing issues, and develop appropriate solutions.
  • Resolve questions clearly and work toward first-contact resolution.
  • Coordinate follow-ups with service partners and internal teams to close cases in line with service standards.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Apply established procedures consistently to maximize customer satisfaction.
  • Develop lasting customer relationships and take additional steps to support customer needs.
  • Complete other management-assigned duties within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Талаптар

  • A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
  • Two years of relevant work experience is preferred, though fresh graduates are welcome to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication abilities, including active listening, empathy, telephone etiquette, appropriate pace and tone, voice quality, grammar, and clear articulation.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Артықшылықтар

  • Attractive compensation package with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced specialists.
  • Opportunity to work in a global company environment.
  • Recognition from hundreds of industry awards.

Ұқсас жұмыс орындары

Personalberatung Pillong

Senior International Sales Manager, PV Mounting Systems

Personalberatung Pillong

Lead international customer acquisition and key accounts for a global industrial group’s photovoltaic mounting systems. Develop solar project markets and partnerships worldwide.

Ашу
Inkster GmbH

Marketing Manager, Hybrid in Hamburg

Inkster GmbH

Lead campaign creative development, social media content, and performance analysis at Inkster, a European provider of temporary fruit-based tattoos. Test and optimize marketing creatives using campaign insights and market trends.

Ашу
Salonkee

Sales Representative – Salon Software, Braunschweig

Salonkee
51 – 200 Қызметкерлер
SaaSМаркетплейсСұлулық

Help Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.

Ашу
Salonkee

Salonkee Sales Representative (Career Changer) – Hannover

Salonkee
51 – 200 Қызметкерлер
SaaSМаркетплейсСұлулық

Grow Salonkee’s salon software business in Hannover by building relationships with salon owners and guiding them through product demonstrations. Manage the sales process from prospecting to close while planning your week independently.

Ашу
Red Hat

Consulting Cloud Architect, OpenShift

Red Hat

Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.

Ашу
Kreato Global | BPO and Language Solutions
Red Hat

Red Hat OpenShift Cloud Consultant

Red Hat

Implement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.

Ашу
Taurus SA

IT Technician and Client Support Specialist

Taurus SA
51 – 200 Қызметкерлер
Банк ісіКриптовалютаФинтех

Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.

Ашу