TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

TDCX Customer Service Representative in the Philippines Onsite

Support customers across multiple communication channels by resolving issues and delivering tailored customer experience solutions. Join TDCX, a global business process outsourcing company.

विवरण

  • Support customers through all applicable communication channels with a high standard of service.
  • Assess customer needs, investigate existing issues, and develop appropriate solutions.
  • Resolve questions clearly and work toward first-contact resolution.
  • Coordinate follow-ups with service partners and internal teams to close cases in line with service standards.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Apply established procedures consistently to maximize customer satisfaction.
  • Develop lasting customer relationships and take additional steps to support customer needs.
  • Complete other management-assigned duties within the employment category while supporting the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

आवश्यकताएँ

  • A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
  • Two years of relevant work experience is preferred, though fresh graduates are welcome to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication abilities, including active listening, empathy, telephone etiquette, appropriate pace and tone, voice quality, grammar, and clear articulation.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

लाभ

  • Attractive compensation package with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced specialists.
  • Opportunity to work in a global company environment.
  • Recognition from hundreds of industry awards.

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