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Tabby
Tabby
201 – 500 Angajați
Comerț electronicFintech
Tabby este o companie de tehnologie financiară și comerț electronic care dezvoltă soluții de plată pentru cumpărături mai flexibile. Serviciul său le permite clienților să împartă achizițiile eligibile în patru plăți lunare fără dobândă și include o aplicație pentru descoperirea produselor, brandurilor și ofertelor din categorii precum modă, frumusețe și electronice. Tabby oferă, de asemenea, instrumente comerciale concepute pentru a ajuta companiile să reducă barierele create de prețuri și să își mărească vânzările, în timp ce Tabby Care sprijină retururile și suspendarea plăților atunci când apar probleme cu o achiziție. Serviciul se integrează cu Visa pentru a susține acceptarea pe scară largă de către comercianți.
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Service Desk Engineer – Remote in Georgia

Join Tabby’s operations team as a Service Desk Engineer supporting incident response, SQL investigations, monitoring, and operational tooling. The role includes on-call participation and collaboration across support, engineering, and business teams.

GEGeorgiaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer
CloudGoGrafanaPythonSQL

Descriere

  • Triage alerts and incidents, assess their impact, and escalate them to the appropriate teams
  • Coordinate incident resolution while keeping stakeholders informed
  • Participate in the on-call rotation
  • Contribute to post-incident reviews and track resulting action items
  • Manage requests from support staff and internal colleagues
  • Use logs, metrics, and SQL to investigate technical issues, identify bugs, and create clear development tasks
  • Maintain runbooks and documentation for L1 and L2 support teams
  • Improve support and incident-management processes
  • Automate recurring tasks and contribute to internal tools, including BackOffice and alerting systems
  • Evaluate and implement AI and LLM-based solutions for request handling, incident triage, and documentation
  • Act as a communication link between support, engineering, and business teams
  • Support incidents throughout the full lifecycle, from the initial alert through the post-mortem

Cerințe

  • Experience in service desk, production support, or a comparable operations role
  • Practical incident-management experience or a strong interest in developing it
  • Ability to remain organized and communicate clearly during service disruptions
  • Demonstrated ownership, initiative, and independent working ability
  • Experience with monitoring and logging platforms such as Datadog, Grafana, or Kibana
  • Ability to write basic SQL queries
  • Experience using Jira
  • English proficiency sufficient for written communication and reading technical documentation at B2 level or above
  • Experience applying AI or LLM tools to support or operational workflows, such as chatbots, AI agents, workflow automation, or prompt engineering
  • Experience with Google Cloud
  • Experience with Google Apps Script
  • Scripting ability in Bash, Python, or Go
  • Understanding of ITIL processes
  • Experience administering Jira

Beneficii

  • Full-time B2B contract
  • Fully remote work from anywhere in Europe
  • Up to 20% tax allowance
  • 22 days of paid leave per year
  • Additional compensation for on-call work
  • ESOP stock options at a fast-growing pre-IPO company
  • Flexible benefits for wellness, travel, or learning
  • Meaningful ownership and rapid growth opportunities in incident and operations management
  • Opportunity to experiment with AI and modern tools that shape operational workflows
  • Collaboration with an international, high-performing engineering team at a global fintech unicorn

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