Tabby
Tabby
201 – 500 कर्मचारी
ई-कॉमर्सफिनटेक
Tabby एक फिनटेक और ई-कॉमर्स कंपनी है जो अधिक लचीली खरीदारी के लिए भुगतान समाधान विकसित करती है। इसकी सेवा ग्राहकों को पात्र खरीदारी को बिना ब्याज वाली चार मासिक किस्तों में बाँटने की सुविधा देती है और इसमें फैशन, सौंदर्य तथा इलेक्ट्रॉनिक्स जैसी श्रेणियों में उत्पादों, ब्रांडों और सौदों की खोज के लिए एक ऐप शामिल है। Tabby ऐसे वाणिज्यिक उपकरण भी प्रदान करती है जिन्हें व्यवसायों की कीमत संबंधी बाधाओं को कम करने और बिक्री बढ़ाने में मदद करने के लिए डिज़ाइन किया गया है, जबकि Tabby Care खरीदारी से जुड़ी समस्याएँ आने पर रिटर्न और भुगतान रोकने की सुविधा का समर्थन करती है। यह सेवा व्यापक व्यापारी स्वीकृति के लिए Visa के साथ एकीकृत होती है।

Service Desk Engineer – Remote in Georgia

Join Tabby’s operations team as a Service Desk Engineer supporting incident response, SQL investigations, monitoring, and operational tooling. The role includes on-call participation and collaboration across support, engineering, and business teams.

विवरण

  • Triage alerts and incidents, assess their impact, and escalate them to the appropriate teams
  • Coordinate incident resolution while keeping stakeholders informed
  • Participate in the on-call rotation
  • Contribute to post-incident reviews and track resulting action items
  • Manage requests from support staff and internal colleagues
  • Use logs, metrics, and SQL to investigate technical issues, identify bugs, and create clear development tasks
  • Maintain runbooks and documentation for L1 and L2 support teams
  • Improve support and incident-management processes
  • Automate recurring tasks and contribute to internal tools, including BackOffice and alerting systems
  • Evaluate and implement AI and LLM-based solutions for request handling, incident triage, and documentation
  • Act as a communication link between support, engineering, and business teams
  • Support incidents throughout the full lifecycle, from the initial alert through the post-mortem

आवश्यकताएँ

  • Experience in service desk, production support, or a comparable operations role
  • Practical incident-management experience or a strong interest in developing it
  • Ability to remain organized and communicate clearly during service disruptions
  • Demonstrated ownership, initiative, and independent working ability
  • Experience with monitoring and logging platforms such as Datadog, Grafana, or Kibana
  • Ability to write basic SQL queries
  • Experience using Jira
  • English proficiency sufficient for written communication and reading technical documentation at B2 level or above
  • Experience applying AI or LLM tools to support or operational workflows, such as chatbots, AI agents, workflow automation, or prompt engineering
  • Experience with Google Cloud
  • Experience with Google Apps Script
  • Scripting ability in Bash, Python, or Go
  • Understanding of ITIL processes
  • Experience administering Jira

लाभ

  • Full-time B2B contract
  • Fully remote work from anywhere in Europe
  • Up to 20% tax allowance
  • 22 days of paid leave per year
  • Additional compensation for on-call work
  • ESOP stock options at a fast-growing pre-IPO company
  • Flexible benefits for wellness, travel, or learning
  • Meaningful ownership and rapid growth opportunities in incident and operations management
  • Opportunity to experiment with AI and modern tools that shape operational workflows
  • Collaboration with an international, high-performing engineering team at a global fintech unicorn

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