Tabby
Tabby
201 – 500 Employees
eCommerceFintech
Tabby is a fintech and eCommerce company that develops payment solutions for more flexible shopping. Its service lets customers divide eligible purchases into four interest-free monthly payments and includes an app for discovering products, brands, and deals across categories such as fashion, beauty, and electronics. Tabby also provides commerce tools designed to help businesses reduce price barriers and increase sales, while Tabby Care supports returns and payment holds when purchase issues arise. The service integrates with Visa to support broad merchant acceptance.

Service Desk Engineer – Remote in Georgia

Join Tabby’s operations team as a Service Desk Engineer supporting incident response, SQL investigations, monitoring, and operational tooling. The role includes on-call participation and collaboration across support, engineering, and business teams.

Description

  • Triage alerts and incidents, assess their impact, and escalate them to the appropriate teams
  • Coordinate incident resolution while keeping stakeholders informed
  • Participate in the on-call rotation
  • Contribute to post-incident reviews and track resulting action items
  • Manage requests from support staff and internal colleagues
  • Use logs, metrics, and SQL to investigate technical issues, identify bugs, and create clear development tasks
  • Maintain runbooks and documentation for L1 and L2 support teams
  • Improve support and incident-management processes
  • Automate recurring tasks and contribute to internal tools, including BackOffice and alerting systems
  • Evaluate and implement AI and LLM-based solutions for request handling, incident triage, and documentation
  • Act as a communication link between support, engineering, and business teams
  • Support incidents throughout the full lifecycle, from the initial alert through the post-mortem

Requirements

  • Experience in service desk, production support, or a comparable operations role
  • Practical incident-management experience or a strong interest in developing it
  • Ability to remain organized and communicate clearly during service disruptions
  • Demonstrated ownership, initiative, and independent working ability
  • Experience with monitoring and logging platforms such as Datadog, Grafana, or Kibana
  • Ability to write basic SQL queries
  • Experience using Jira
  • English proficiency sufficient for written communication and reading technical documentation at B2 level or above
  • Experience applying AI or LLM tools to support or operational workflows, such as chatbots, AI agents, workflow automation, or prompt engineering
  • Experience with Google Cloud
  • Experience with Google Apps Script
  • Scripting ability in Bash, Python, or Go
  • Understanding of ITIL processes
  • Experience administering Jira

Benefits

  • Full-time B2B contract
  • Fully remote work from anywhere in Europe
  • Up to 20% tax allowance
  • 22 days of paid leave per year
  • Additional compensation for on-call work
  • ESOP stock options at a fast-growing pre-IPO company
  • Flexible benefits for wellness, travel, or learning
  • Meaningful ownership and rapid growth opportunities in incident and operations management
  • Opportunity to experiment with AI and modern tools that shape operational workflows
  • Collaboration with an international, high-performing engineering team at a global fintech unicorn

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