Staff Generative AI Researcher, World Models
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Lead research into diffusion-based world models for General Motors’ autonomous vehicles. Advance generative AI, simulation, and Level 3 autonomy through large-scale research.
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Wanstor este un furnizor de servicii IT administrate cu sediul în Londra, fondat în 2002, care sprijină organizațiile în creștere prin servicii tehnologice în domeniile consultanței, logisticii și asistenței medicale. Echipa sa de inginerie din Regatul Unit oferă suport IT, servicii IT administrate, cloud computing, infrastructură pentru centre de date și securitate cibernetică. Compania se concentrează pe medii tehnologice scalabile și sigure, care îi ajută pe clienți să gestioneze complexitatea operațională, să se pregătească pentru nevoile viitoare și să urmărească inovarea, menținând în același timp costurile sub control.
Service Desk Analyst, Professional Services – London Hybrid
Join Wanstor as a Service Desk Analyst supporting customers through managed IT services. The hybrid role covers incident resolution, Microsoft 365 administration, Azure and Active Directory management, and Windows device deployment.
Descriere
- Handle clients’ technical issues through phone and email
- Assess, troubleshoot, and resolve incidents, escalating complex cases to senior colleagues when required
- Record support calls using service desk platforms and ITIL-based procedures
- Work toward customer service levels above 90%, strong first-call resolution, and company KPIs
- Build positive customer relationships, including attending client sites across Greater London
- Administer user accounts and assign Microsoft 365 licenses
- Manage Active Directory and Azure services, including user creation and permission changes
- Use MDM, remote-access, and chat platforms to resolve user requests
- Deploy PCs using Windows Autopilot and Intune
- Configure and prepare Windows PCs and laptops
Cerințe
- Previous first-line IT support experience
- Working knowledge of ITIL and incident, problem, and change management
- Experience taking ownership of stakeholders and projects
- Commitment to delivering proactive, high-quality customer service
- Strong organisation skills, with the ability to multitask and work independently
- Positive, energetic approach
- Flexibility to work varied shifts, including weekends
Beneficii
- 24 days of annual leave, rising by one day annually to 28 days, plus Bank Holidays
- Regular lunch-and-learn sessions featuring internal and external speakers
- Five paid personal development days each year
- Two paid volunteer days annually
- Social events held throughout the year
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