Wanstor
Wanstor
Wanstor 2002-yilda tashkil etilgan, Londonda joylashgan boshqariladigan IT xizmatlari provayderidir. Kompaniya konsalting, logistika va sog‘liqni saqlash sohalarida faoliyat yurituvchi rivojlanayotgan tashkilotlarga texnologik xizmatlar ko‘rsatadi. Buyuk Britaniyada joylashgan muhandislik jamoasi IT ko‘magi, boshqariladigan IT xizmatlari, bulutli hisoblash, ma’lumotlar markazi infratuzilmasi va kiberxavfsizlik yechimlarini taqdim etadi. Kompaniya mijozlarga operatsion murakkablikni boshqarish, kelajakdagi ehtiyojlarga tayyorlanish va xarajatlarni nazorat qilgan holda innovatsiyalarni rivojlantirishga yordam beradigan kengaytiriladigan hamda xavfsiz texnologik muhitlarga e’tibor qaratadi.

Service Desk Analyst, Professional Services – London Hybrid

Join Wanstor as a Service Desk Analyst supporting customers through managed IT services. The hybrid role covers incident resolution, Microsoft 365 administration, Azure and Active Directory management, and Windows device deployment.

Tavsif

  • Handle clients’ technical issues through phone and email
  • Assess, troubleshoot, and resolve incidents, escalating complex cases to senior colleagues when required
  • Record support calls using service desk platforms and ITIL-based procedures
  • Work toward customer service levels above 90%, strong first-call resolution, and company KPIs
  • Build positive customer relationships, including attending client sites across Greater London
  • Administer user accounts and assign Microsoft 365 licenses
  • Manage Active Directory and Azure services, including user creation and permission changes
  • Use MDM, remote-access, and chat platforms to resolve user requests
  • Deploy PCs using Windows Autopilot and Intune
  • Configure and prepare Windows PCs and laptops

Talablar

  • Previous first-line IT support experience
  • Working knowledge of ITIL and incident, problem, and change management
  • Experience taking ownership of stakeholders and projects
  • Commitment to delivering proactive, high-quality customer service
  • Strong organisation skills, with the ability to multitask and work independently
  • Positive, energetic approach
  • Flexibility to work varied shifts, including weekends

Imtiyozlar

  • 24 days of annual leave, rising by one day annually to 28 days, plus Bank Holidays
  • Regular lunch-and-learn sessions featuring internal and external speakers
  • Five paid personal development days each year
  • Two paid volunteer days annually
  • Social events held throughout the year

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