Wanstor
Wanstor
Wanstor — 2002 жылы құрылған, Лондонда орналасқан басқарылатын ІТ қызметтерін жеткізуші компания. Ол консалтинг, логистика және денсаулық сақтау салаларындағы өсіп келе жатқан ұйымдарға технологиялық қызметтер ұсынады. Ұлыбританияда орналасқан инженерлік тобы ІТ қолдауын, басқарылатын ІТ қызметтерін, бұлтты есептеуді, деректер орталығының инфрақұрылымын және киберқауіпсіздік шешімдерін ұсынады. Компания клиенттерге операциялық күрделілікті басқаруға, болашақ қажеттіліктерге дайындалуға және шығындарды бақылауда ұстай отырып, инновацияға ұмтылуға көмектесетін ауқымдалатын әрі қауіпсіз технологиялық орталарды құруға басымдық береді.

Service Desk Analyst, Professional Services – London Hybrid

Join Wanstor as a Service Desk Analyst supporting customers through managed IT services. The hybrid role covers incident resolution, Microsoft 365 administration, Azure and Active Directory management, and Windows device deployment.

Сипаттама

  • Handle clients’ technical issues through phone and email
  • Assess, troubleshoot, and resolve incidents, escalating complex cases to senior colleagues when required
  • Record support calls using service desk platforms and ITIL-based procedures
  • Work toward customer service levels above 90%, strong first-call resolution, and company KPIs
  • Build positive customer relationships, including attending client sites across Greater London
  • Administer user accounts and assign Microsoft 365 licenses
  • Manage Active Directory and Azure services, including user creation and permission changes
  • Use MDM, remote-access, and chat platforms to resolve user requests
  • Deploy PCs using Windows Autopilot and Intune
  • Configure and prepare Windows PCs and laptops

Талаптар

  • Previous first-line IT support experience
  • Working knowledge of ITIL and incident, problem, and change management
  • Experience taking ownership of stakeholders and projects
  • Commitment to delivering proactive, high-quality customer service
  • Strong organisation skills, with the ability to multitask and work independently
  • Positive, energetic approach
  • Flexibility to work varied shifts, including weekends

Артықшылықтар

  • 24 days of annual leave, rising by one day annually to 28 days, plus Bank Holidays
  • Regular lunch-and-learn sessions featuring internal and external speakers
  • Five paid personal development days each year
  • Two paid volunteer days annually
  • Social events held throughout the year

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