Wanstor
Wanstor
Wanstor लंदन स्थित एक मैनेज्ड आईटी सेवा प्रदाता है, जिसकी स्थापना 2002 में हुई थी। यह परामर्श, लॉजिस्टिक्स और स्वास्थ्य सेवा क्षेत्रों में बढ़ते संगठनों को प्रौद्योगिकी सेवाएँ प्रदान करता है। इसकी यूके-स्थित इंजीनियरिंग टीम आईटी सहायता, मैनेज्ड आईटी सेवाएँ, क्लाउड कंप्यूटिंग, डेटा सेंटर अवसंरचना और साइबर सुरक्षा उपलब्ध कराती है। कंपनी ऐसे विस्तार योग्य और सुरक्षित प्रौद्योगिकी वातावरणों पर ध्यान केंद्रित करती है, जो ग्राहकों को परिचालन जटिलता संभालने, भविष्य की आवश्यकताओं के लिए तैयार रहने और लागत नियंत्रित करते हुए नवाचार को आगे बढ़ाने में सहायता करते हैं।

Service Desk Analyst, Professional Services – London Hybrid

Join Wanstor as a Service Desk Analyst supporting customers through managed IT services. The hybrid role covers incident resolution, Microsoft 365 administration, Azure and Active Directory management, and Windows device deployment.

विवरण

  • Handle clients’ technical issues through phone and email
  • Assess, troubleshoot, and resolve incidents, escalating complex cases to senior colleagues when required
  • Record support calls using service desk platforms and ITIL-based procedures
  • Work toward customer service levels above 90%, strong first-call resolution, and company KPIs
  • Build positive customer relationships, including attending client sites across Greater London
  • Administer user accounts and assign Microsoft 365 licenses
  • Manage Active Directory and Azure services, including user creation and permission changes
  • Use MDM, remote-access, and chat platforms to resolve user requests
  • Deploy PCs using Windows Autopilot and Intune
  • Configure and prepare Windows PCs and laptops

आवश्यकताएँ

  • Previous first-line IT support experience
  • Working knowledge of ITIL and incident, problem, and change management
  • Experience taking ownership of stakeholders and projects
  • Commitment to delivering proactive, high-quality customer service
  • Strong organisation skills, with the ability to multitask and work independently
  • Positive, energetic approach
  • Flexibility to work varied shifts, including weekends

लाभ

  • 24 days of annual leave, rising by one day annually to 28 days, plus Bank Holidays
  • Regular lunch-and-learn sessions featuring internal and external speakers
  • Five paid personal development days each year
  • Two paid volunteer days annually
  • Social events held throughout the year

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