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Wanstor
Wanstor
201 – 500 Employees
Skilled Worker Visa SponsorConsultingHealthcareLogistics
Wanstor is a London-based Managed IT Service Provider founded in 2002, supporting growing organizations with technology services across consulting, logistics, and healthcare. Its UK-based engineering team delivers IT support, managed IT services, cloud computing, data center infrastructure, and cyber security. The company focuses on scalable and secure technology environments that help clients manage operational complexity, prepare for future needs, and pursue innovation while controlling costs.
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Service Desk Analyst, Professional Services – London Hybrid

Join Wanstor as a Service Desk Analyst supporting customers through managed IT services. The hybrid role covers incident resolution, Microsoft 365 administration, Azure and Active Directory management, and Windows device deployment.

GBUnited KingdomHybridFull-timeMiddleSeniorEnglish RequiredAnalyst
Azure

Description

  • Handle clients’ technical issues through phone and email
  • Assess, troubleshoot, and resolve incidents, escalating complex cases to senior colleagues when required
  • Record support calls using service desk platforms and ITIL-based procedures
  • Work toward customer service levels above 90%, strong first-call resolution, and company KPIs
  • Build positive customer relationships, including attending client sites across Greater London
  • Administer user accounts and assign Microsoft 365 licenses
  • Manage Active Directory and Azure services, including user creation and permission changes
  • Use MDM, remote-access, and chat platforms to resolve user requests
  • Deploy PCs using Windows Autopilot and Intune
  • Configure and prepare Windows PCs and laptops

Requirements

  • Previous first-line IT support experience
  • Working knowledge of ITIL and incident, problem, and change management
  • Experience taking ownership of stakeholders and projects
  • Commitment to delivering proactive, high-quality customer service
  • Strong organisation skills, with the ability to multitask and work independently
  • Positive, energetic approach
  • Flexibility to work varied shifts, including weekends

Benefits

  • 24 days of annual leave, rising by one day annually to 28 days, plus Bank Holidays
  • Regular lunch-and-learn sessions featuring internal and external speakers
  • Five paid personal development days each year
  • Two paid volunteer days annually
  • Social events held throughout the year

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