Gainwell Technologies
Gainwell Technologies
Gainwell Technologies dezvoltă soluții digitale și soluții bazate pe cloud pentru ecosistemul serviciilor sociale și al sănătății publice. Compania colaborează cu clienți din toate cele 50 de state ale SUA în cadrul unor inițiative de sănătate, inclusiv modernizarea Medicaid Enterprise, analiza datelor, serviciile pentru furnizori și soluțiile farmaceutice. Activitatea sa conectează tehnologia cu furnizarea serviciilor de sănătate publică, administrarea serviciilor medicale și eforturile de îmbunătățire a rezultatelor în materie de sănătate și a bunăstării comunităților.

Remote Healthcare Contact Center Agent at Gainwell Technologies

Answer and resolve healthcare service inquiries, maintain account records, and help meet client service targets. This full-time remote role is based in the United States.

Descriere

  • Respond to routine client questions and route complex cases for further assistance.
  • Resolve client issues, update account histories, and check back to confirm outcomes.
  • Meet client service agreements and production goals.
  • Work with colleagues, managers, and clients to address inquiries.
  • Train new team members in customer service processes.
  • Assess procedures and workflows, and recommend improvements.

Cerințe

  • At least two years of customer service experience in any industry.
  • Familiarity with basic help desk and computer software, including Microsoft Office applications.
  • Strong problem-solving ability.
  • Strong customer service skills, including written and verbal communication.
  • Ability to understand your role on a team and identify the appropriate stakeholders.
  • Availability for a designated 8.5-hour shift, Monday through Friday, scheduled between 7 a.m. and 6 p.m. Eastern.
  • Ability to remain seated for extended periods while using a computer and telephone headset.
  • Ability to use standard office equipment, including a computer, keyboard, mouse, and telephone.
  • Reliable attendance and punctuality.

Beneficii

  • Flexible work arrangements.
  • Learning and career development opportunities.
  • Generous, flexible vacation policy.
  • 401(k) plan with employer match.
  • Comprehensive health benefits.
  • Educational assistance.
  • Leadership and technical development academies.

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