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Gainwell Technologies
Gainwell Technologies
Sponzor vizuma H1BLogistikaSvetovanjeZdravstveno zavarovanje
Gainwell Technologies razvija digitalne in oblačne rešitve za ekosistem socialnih storitev in javnega zdravstva. Podjetje sodeluje s strankami v vseh 50 zveznih državah ZDA pri pobudah na področju zdravstva, vključno z modernizacijo sistema Medicaid Enterprise, podatkovno analitiko, storitvami za izvajalce zdravstvenih storitev in lekarniškimi rešitvami. Njegovo delo povezuje tehnologijo z zagotavljanjem javnega zdravja, upravljanjem zdravstvenega varstva ter prizadevanji za izboljšanje zdravstvenih izidov in dobrobiti skupnosti.
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Delovna mesta v podjetju

Remote Healthcare Contact Center Agent at Gainwell Technologies

Answer and resolve healthcare service inquiries, maintain account records, and help meet client service targets. This full-time remote role is based in the United States.

USZdružene države Amerike
27.200 $ – 38.900 $ / leto
Na daljavoPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaPredstavnik klicnega centra

Opis

  • Respond to routine client questions and route complex cases for further assistance.
  • Resolve client issues, update account histories, and check back to confirm outcomes.
  • Meet client service agreements and production goals.
  • Work with colleagues, managers, and clients to address inquiries.
  • Train new team members in customer service processes.
  • Assess procedures and workflows, and recommend improvements.

Zahteve

  • At least two years of customer service experience in any industry.
  • Familiarity with basic help desk and computer software, including Microsoft Office applications.
  • Strong problem-solving ability.
  • Strong customer service skills, including written and verbal communication.
  • Ability to understand your role on a team and identify the appropriate stakeholders.
  • Availability for a designated 8.5-hour shift, Monday through Friday, scheduled between 7 a.m. and 6 p.m. Eastern.
  • Ability to remain seated for extended periods while using a computer and telephone headset.
  • Ability to use standard office equipment, including a computer, keyboard, mouse, and telephone.
  • Reliable attendance and punctuality.

Ugodnosti

  • Flexible work arrangements.
  • Learning and career development opportunities.
  • Generous, flexible vacation policy.
  • 401(k) plan with employer match.
  • Comprehensive health benefits.
  • Educational assistance.
  • Leadership and technical development academies.

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