S&P Global
S&P Global

S&P Global zagotavlja tržne informacije, bonitetne ocene, analitiko in referenčne indekse za podjetja, vlagatelje, vlade in druge organizacije po vsem svetu. Njene storitve zajemajo finance, surovine, mobilnost, trajnost, energetski prehod in umetno inteligenco ter strankam pomagajo razlagati dogajanje na trgih, ocenjevati kreditno tveganje in sprejemati premišljene odločitve.

Podjetje te vpoglede zagotavlja prek dejavnosti, med katerimi so S&P Global Market Intelligence, S&P Global Ratings in S&P Dow Jones Indices. Njegovi podatkovno podprti izdelki podpirajo raziskave, analizo tveganj, primerjalno analizo in strateško načrtovanje na zapletenih globalnih trgih.

Customer Success Manager, Energy and Commodities — São Paulo

Manage S&P Global Platts client relationships across Latin America, supporting onboarding, training and service delivery for energy and commodities customers. Work with regional and global teams to address client needs and strengthen the business.

Opis

  • Oversee a portfolio of clients across Latin America.
  • Support customers through onboarding, service and relationship development.
  • Work with Commercial and Client Development teams to resolve client needs and deliver additional value.
  • Provide in-person support and product training, and help integrate Platts services into customer workflows.
  • Record services, support cases and client activities in Salesforce.
  • Keep up with commodity news and channel partner platforms, and act as a team champion.
  • Coordinate with Commercial and other teams on client requirements, deliverables and feedback.
  • Help expand S&P Global Platts in partnership with Commercial.
  • Manage onboarding, product education, client relationships and deliverables.
  • Coordinate with global Client Service, Editorial, Product and Marketing teams to address client needs.
  • Travel to meet clients, understand their perspectives and share feedback internally.
  • Exchange practices and lessons learned with Client Service teams worldwide.

Zahteve

  • Bachelor’s degree.
  • At least three years of related experience, including required experience in finance, banking or trading.
  • Written and spoken proficiency in English, Portuguese and Spanish.
  • Previous experience in client support or sales interactions is preferred.
  • Able to work independently, stay organized and take ownership of a client portfolio.
  • Strong time management and prioritization skills.
  • Able to lead clear, effective individual and group training sessions for employees at all levels.
  • Knowledge of energy, commodities and financial markets.
  • Willingness to travel approximately 40% of the time.
  • Experience with CRM systems, Salesforce, Excel, Quip, Zoom and Teams.
  • Understanding of APIs and technology.
  • Submit a resume in English.

Ugodnosti

  • Health coverage supporting physical and mental well-being.
  • Generous paid time off.
  • Ongoing learning and career development resources.
  • Competitive compensation.
  • Retirement planning support.
  • Continuing education program.
  • Company-matched student loan contributions.
  • Financial wellness programs.
  • Family benefits and perks.
  • Retail discounts.
  • Referral incentive awards.

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