S&P Global दुनिया भर में व्यवसायों, निवेशकों, सरकारों और अन्य संगठनों को बाज़ार संबंधी जानकारी, क्रेडिट रेटिंग, विश्लेषण और बेंचमार्क सूचकांक प्रदान करता है। इसकी सेवाओं में वित्त, कमोडिटीज़, मोबिलिटी, स्थिरता, ऊर्जा संक्रमण और कृत्रिम बुद्धिमत्ता शामिल हैं। ये सेवाएँ ग्राहकों को बाज़ार के विकास को समझने, क्रेडिट जोखिम का आकलन करने और सूचित निर्णय लेने में सहायता करती हैं।
कंपनी S&P Global Market Intelligence, S&P Global Ratings और S&P Dow Jones Indices सहित विभिन्न व्यवसायों के माध्यम से ये जानकारियाँ उपलब्ध कराती है। इसके डेटा-आधारित उत्पाद जटिल वैश्विक बाज़ारों में शोध, जोखिम विश्लेषण, बेंचमार्किंग और रणनीतिक योजना का समर्थन करते हैं।
Customer Success Manager, Energy and Commodities — São Paulo
Manage S&P Global Platts client relationships across Latin America, supporting onboarding, training and service delivery for energy and commodities customers. Work with regional and global teams to address client needs and strengthen the business.
विवरण
- Oversee a portfolio of clients across Latin America.
- Support customers through onboarding, service and relationship development.
- Work with Commercial and Client Development teams to resolve client needs and deliver additional value.
- Provide in-person support and product training, and help integrate Platts services into customer workflows.
- Record services, support cases and client activities in Salesforce.
- Keep up with commodity news and channel partner platforms, and act as a team champion.
- Coordinate with Commercial and other teams on client requirements, deliverables and feedback.
- Help expand S&P Global Platts in partnership with Commercial.
- Manage onboarding, product education, client relationships and deliverables.
- Coordinate with global Client Service, Editorial, Product and Marketing teams to address client needs.
- Travel to meet clients, understand their perspectives and share feedback internally.
- Exchange practices and lessons learned with Client Service teams worldwide.
आवश्यकताएँ
- Bachelor’s degree.
- At least three years of related experience, including required experience in finance, banking or trading.
- Written and spoken proficiency in English, Portuguese and Spanish.
- Previous experience in client support or sales interactions is preferred.
- Able to work independently, stay organized and take ownership of a client portfolio.
- Strong time management and prioritization skills.
- Able to lead clear, effective individual and group training sessions for employees at all levels.
- Knowledge of energy, commodities and financial markets.
- Willingness to travel approximately 40% of the time.
- Experience with CRM systems, Salesforce, Excel, Quip, Zoom and Teams.
- Understanding of APIs and technology.
- Submit a resume in English.
लाभ
- Health coverage supporting physical and mental well-being.
- Generous paid time off.
- Ongoing learning and career development resources.
- Competitive compensation.
- Retirement planning support.
- Continuing education program.
- Company-matched student loan contributions.
- Financial wellness programs.
- Family benefits and perks.
- Retail discounts.
- Referral incentive awards.