Gainwell Technologies
Gainwell Technologies
Gainwell Technologies izstrādā digitālus un mākoņrisinājumus cilvēkpakalpojumu un sabiedrības veselības ekosistēmai. Uzņēmums sadarbojas ar klientiem visos 50 ASV štatos veselības aprūpes iniciatīvu īstenošanā, tostarp Medicaid sistēmu modernizācijā, datu analītikas, pakalpojumu sniedzēju un aptieku risinājumu jomā. Tā darbība savieno tehnoloģijas ar sabiedrības veselības pakalpojumu nodrošināšanu, veselības aprūpes administrēšanu un centieniem uzlabot veselības rezultātus un kopienu labklājību.

Remote Healthcare Contact Center Agent at Gainwell Technologies

Answer and resolve healthcare service inquiries, maintain account records, and help meet client service targets. This full-time remote role is based in the United States.

Apraksts

  • Respond to routine client questions and route complex cases for further assistance.
  • Resolve client issues, update account histories, and check back to confirm outcomes.
  • Meet client service agreements and production goals.
  • Work with colleagues, managers, and clients to address inquiries.
  • Train new team members in customer service processes.
  • Assess procedures and workflows, and recommend improvements.

Prasības

  • At least two years of customer service experience in any industry.
  • Familiarity with basic help desk and computer software, including Microsoft Office applications.
  • Strong problem-solving ability.
  • Strong customer service skills, including written and verbal communication.
  • Ability to understand your role on a team and identify the appropriate stakeholders.
  • Availability for a designated 8.5-hour shift, Monday through Friday, scheduled between 7 a.m. and 6 p.m. Eastern.
  • Ability to remain seated for extended periods while using a computer and telephone headset.
  • Ability to use standard office equipment, including a computer, keyboard, mouse, and telephone.
  • Reliable attendance and punctuality.

Priekšrocības

  • Flexible work arrangements.
  • Learning and career development opportunities.
  • Generous, flexible vacation policy.
  • 401(k) plan with employer match.
  • Comprehensive health benefits.
  • Educational assistance.
  • Leadership and technical development academies.

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