Staff Generative AI Researcher, World Models
General Motors
Lead research into diffusion-based world models for General Motors’ autonomous vehicles. Advance generative AI, simulation, and Level 3 autonomy through large-scale research.
Open
Gainwell Technologies develops digital and cloud-enabled solutions for the human services and public health ecosystem. The company works with clients across all 50 U.S. states on healthcare initiatives including Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions. Its work connects technology with public health delivery, healthcare administration, and efforts to improve health outcomes and community well-being.
Remote Healthcare Contact Center Agent at Gainwell Technologies
Answer and resolve healthcare service inquiries, maintain account records, and help meet client service targets. This full-time remote role is based in the United States.
Description
- Respond to routine client questions and route complex cases for further assistance.
- Resolve client issues, update account histories, and check back to confirm outcomes.
- Meet client service agreements and production goals.
- Work with colleagues, managers, and clients to address inquiries.
- Train new team members in customer service processes.
- Assess procedures and workflows, and recommend improvements.
Requirements
- At least two years of customer service experience in any industry.
- Familiarity with basic help desk and computer software, including Microsoft Office applications.
- Strong problem-solving ability.
- Strong customer service skills, including written and verbal communication.
- Ability to understand your role on a team and identify the appropriate stakeholders.
- Availability for a designated 8.5-hour shift, Monday through Friday, scheduled between 7 a.m. and 6 p.m. Eastern.
- Ability to remain seated for extended periods while using a computer and telephone headset.
- Ability to use standard office equipment, including a computer, keyboard, mouse, and telephone.
- Reliable attendance and punctuality.
Benefits
- Flexible work arrangements.
- Learning and career development opportunities.
- Generous, flexible vacation policy.
- 401(k) plan with employer match.
- Comprehensive health benefits.
- Educational assistance.
- Leadership and technical development academies.
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