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TD
TD
Sponsor pentru viza H1BAsigurăriFinanțeServicii bancare
TD este o bancă importantă din America de Nord, care deservește persoane fizice, companii și clienți instituționali prin servicii de banking personal și pentru companii, asigurări, administrarea averii și servicii de valori mobiliare. Modelul său operațional amplu susține oportunități de carieră în domeniul bancar și financiar, cu roluri în regiuni diferite și în diverse arii de expertiză. TD pune, de asemenea, accent pe sustenabilitate, diversitate, echitate, incluziune și impactul asupra comunității, contribuind la o cultură organizațională centrată pe grijă, respect și dezvoltarea angajaților.
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Locurile de muncă ale companiei

Contact Center Representative, Greenville, SC (Hybrid)

Support TD Bank customers with banking questions and transactions across phone, chat, email, and text. The role combines issue resolution, digital banking assistance, and referrals to relevant bank services.

USStatele Unite ale AmericiiSCCarolina de Sud
22 $ – 27 $ / oră
HibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Deliver courteous, professional service to inbound customers.
  • Resolve banking product and service issues accurately and efficiently.
  • Assist prospective customers through live chat, phone, email, and SMS.
  • Help customers use consumer banking services.
  • Own customer concerns and aim to resolve them at first contact.
  • Escalate complex issues, unusual transactions, and high-risk activity when needed.
  • Handle customer transactions carefully, with particular attention to digital banking services.
  • Make and receive customer calls during assigned shifts.
  • Ask questions to understand customers’ current and future service needs.
  • Identify cross-selling opportunities or connect customers with internal banking partners.
  • Process financial transactions, including account transfers and debit card disputes.
  • Support business goals and recommend improvements to processes and procedures.
  • Take part in performance and development activities, including cross-training with the team.
  • Share relevant day-to-day information with colleagues.
  • Help maintain a fair, positive, and equitable workplace.
  • Represent the business area and TD Bank as a brand ambassador.
  • Travel occasionally within the United States and work scheduled morning, midday, or evening shifts, including weekends.

Cerințe

  • High school diploma or GED.
  • At least one year of experience in retail, customer service, banking, or a contact center is preferred.
  • Navigate multiple computer systems, applications, and screens quickly and accurately.
  • Use smartphones, tablets, laptops, and headsets comfortably.
  • Demonstrate strong listening skills.
  • Build and manage customer relationships effectively.
  • Communicate clearly in listening, reading, and speaking.
  • Explain complex banking topics in accessible language.
  • Work resiliently in a fast-paced, demanding environment.
  • Experience handling confidential information is preferred.
  • Use email, Microsoft Office, Teams, web tools, and CRM applications.
  • Work a flexible schedule that may include weekends and holidays.
  • Attend onsite training, key business events, meetings, and other activities as required.
  • Perform sedentary work continuously.
  • Handle multiple tasks continuously.
  • Operate standard office equipment continuously.
  • Sit continuously and stand or walk occasionally.
  • Occasionally lift or carry items weighing less than 25 pounds.
  • Concentrate and focus for extended periods continuously.
  • Respond to time-sensitive information and interpret data continuously.
  • Read, write, type, communicate, and understand instructions.
  • Perform basic arithmetic calculations.

Beneficii

  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
  • Banking benefits and discounts.
  • Career development opportunities.
  • Rewards and recognition.
  • Regular career, development, and performance discussions.
  • Access to an online learning platform.
  • Mentoring programs.
  • Training and onboarding sessions.
  • Variable compensation and incentive awards, with eligibility for cash and/or equity awards.
  • Flexible work schedule options.
  • A diverse and respectful workplace.
  • Equal opportunity employment.

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