TD este o bancă importantă din America de Nord, care deservește persoane fizice, companii și clienți instituționali prin servicii de banking personal și pentru companii, asigurări, administrarea averii și servicii de valori mobiliare. Modelul său operațional amplu susține oportunități de carieră în domeniul bancar și financiar, cu roluri în regiuni diferite și în diverse arii de expertiză. TD pune, de asemenea, accent pe sustenabilitate, diversitate, echitate, incluziune și impactul asupra comunității, contribuind la o cultură organizațională centrată pe grijă, respect și dezvoltarea angajaților.
Part-Time Customer Experience Associate, TD Canada Trust — Burlington
Serve TD Canada Trust customers at a Burlington branch, handling transactions, resolving concerns, and recommending banking solutions. This part-time role focuses on accurate service, clear guidance, and positive customer experiences.
Descriere
- Process deposits, withdrawals, and bill payments in line with procedures, regulations, and TD’s Code of Conduct and Ethics.
- Identify customer needs and recommend suitable solutions.
- Handle confidential information with care.
- Resolve customer concerns through standard procedures and escalate unusual cases when needed.
- Meet assigned goals by promoting banking solutions and completing processes accurately and on time.
- Build customer relationships and explain banking solutions and processes clearly.
- Contribute to team effectiveness and pursue personal development.
- Support colleagues and keep them informed about routine activities.
- Provide quality customer service and suggest operational improvements.
Cerințe
- High school diploma or at least one year of relevant experience.
- An undergraduate degree or equivalent is an asset.
- Strong administration, organization, planning, and time management skills.
- Practical experience with MS Office (Word, Excel, and Outlook) and the internet.
- Initiative, accuracy, attention to detail, and the ability to manage multiple tasks and changing priorities.
- Established customer experience skills.
- Clear, calm, courteous verbal and written communication with a range of people.
Beneficii
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off.
- Banking benefits and discounts.
- Career development opportunities.
- Reward and recognition programs.
- Regular development, training, and performance conversations.
- Access to an online learning platform.
- Mentoring programs.
- Training and onboarding sessions.
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews.