Symbotic

501 – 1.000 Angajați

Sponsor pentru viza H1B Alimente și băuturi Consultanță Logistică

Symbotic dezvoltă sisteme de automatizare a depozitelor, bazate pe inteligență artificială, pentru lanțurile de aprovizionare. Platforma sa combină roboți mobili autonomi, tehnologii de viziune și detecție și software de orchestrare, ajutând distribuitorii din retail, alimentar, bunuri de larg consum ambalate și comerț en-gros să gestioneze procesarea comenzilor și distribuția cu un debit, o precizie și o densitate de depozitare mai mari. Compania reunește robotica și software-ul inteligent pentru a aborda ineficiențele operaționale și constrângerile legate de forța de muncă din mediile de depozitare.

Locurile de muncă ale companiei

Remote Technical Support Engineer

Troubleshoot Symbotic’s warehouse robotics systems across software, networking, and infrastructure. Diagnose issues remotely, manage escalations, and identify root causes to support customer-site operations.

acum 12 ore

Statele Unite ale Americii

70.000 $ – 97.900 $ / an

Remote Normă întreagă Nivel mediu Senior Limbă Obligatorie: engleză Inginer de suport

Linux SQL TCP/IP

Descriere

Resolve production-impacting issues across software, networking, and infrastructure.
Respond to urgent escalations during major operational incidents.
Diagnose systems remotely through SSH, Remote Desktop, and browser-based tools.
Review logs, system data, and performance trends to find root causes and reduce repeat issues.
Work with Engineering and Field teams to resolve technical problems.
Record troubleshooting steps and resolutions, and maintain knowledge base materials.
Spot recurring issues and recommend preventive fixes.
Help launch, stabilize, and maintain systems at customer sites.

Cerințe

Bachelor’s degree in engineering, computer science, or a related technical field, or equivalent experience.
At least three years supporting complex technical systems in a remote or production environment.
Strong command-line Linux and system-level troubleshooting experience.
Experience connecting to systems through SSH, Remote Desktop, or similar tools.
Advanced understanding of TCP/IP networking and troubleshooting.
Strong SQL or scripting skills for data analysis.
Strong problem-solving skills and ability to prioritize and multitask under pressure.
Clear communication, particularly when resolving issues in real time.
Ability to travel up to 15% after the training period.
Valid driver’s license and ability to travel to customer sites by car or air.
Must maintain a personal credit card and manage expenses for reimbursement every two weeks.

Beneficii

Medical insurance
Dental insurance
Vision insurance
Disability benefits
401(k)
Paid time off
Travel expense reimbursement every two weeks

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Remote Technical Support Engineer

Troubleshoot Symbotic’s warehouse robotics systems across software, networking, and infrastructure. Diagnose issues remotely, manage escalations, and identify root causes to support customer-site operations.

Descriere

Cerințe

Beneficii

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