Marsh McLennan este o companie globală de servicii profesionale care activează în domeniile riscurilor, strategiei și serviciilor de consultanță legate de oameni. Printre companiile sale se numără Marsh, care oferă servicii de brokeraj în asigurări și gestionarea riscurilor; Guy Carpenter, axată pe reasigurare și strategii de capital; Mercer, care oferă clienților servicii de consultanță în sănătate, avere și carieră; și Oliver Wyman, specializată în consultanță strategică, economică și de brand. Cu o echipă de peste 85.000 de angajați în întreaga lume, Marsh McLennan reunește expertiză în finanțe, consultanță, marketing și servicii profesionale conexe. Oportunitățile de angajare ale companiei includ roluri care sprijină consultanța pentru clienți, analiza riscurilor, strategia de afaceri, consultanța și echipele operaționale din cadrul celor patru companii.
Business Insurance Client Services Manager
Lead client service teams supporting Marsh McLennan Agency’s business insurance and benefits offerings. Coach staff, oversee workflows, and strengthen client-focused service delivery.
Descriere
- Build client relationships by understanding their businesses and industries.
- Maintain consistent service procedures, workflows, performance measures, information security, and professional standards.
- Coach staff, Producers, and Account Executives in effective collaboration and client service.
- Expand team knowledge of carrier products, market developments, and solutions tailored to client industries.
- Oversee rollout of the client service platform and use client feedback to improve service and delivery.
- Act as the agency’s technical authority and subject matter expert on the client service platform.
- Engage with industry associations and events, and develop relationships with carriers and service providers.
- Recruit, hire, onboard, train, coach, and supervise direct reports.
- Balance workloads, delegate responsibilities, manage performance, and guide employees toward their goals.
Cerințe
- Hold the applicable Property/Casualty or Life/Health producer license, or be able to obtain it within 75 days of orientation.
- Have at least two years of experience as an Account Manager or in a comparable role at an insurance agency.
- Have prior management experience.
- Preferred: Bachelor’s degree in business, management, or a related field.
- Preferred: CPCU, CEBE, ARM, or another professional designation.
Beneficii
- Generous paid time off, including personal and volunteer days.
- Tuition reimbursement and professional development opportunities.
- Hybrid work arrangement.
- Charitable contribution matching programs.
- Employee stock purchase opportunities.
- Health and welfare benefits.
- 401(k) savings and other retirement programs.
- Employee assistance programs.
- Performance-based incentives may be available.