„Marsh McLennan“ yra pasaulinė profesionalių paslaugų įmonė, teikianti konsultavimo paslaugas rizikos valdymo, strategijos ir su žmonėmis susijusiose srityse. Įmonių grupei priklauso draudimo tarpininkavimo ir rizikos valdymo paslaugas teikianti „Marsh“, perdraudimo ir kapitalo strategijų srityje besispecializuojanti „Guy Carpenter“, sveikatos, turto ir karjeros konsultavimo paslaugas teikianti „Mercer“ bei strategijos, ekonomikos ir prekių ženklų konsultavimo srityse besispecializuojanti „Oliver Wyman“. „Marsh McLennan“ visame pasaulyje dirba daugiau nei 85 000 darbuotojų, o įmonė sutelkia finansų, konsultavimo, rinkodaros ir kitų susijusių profesionalių paslaugų kompetencijas. Įmonės įdarbinimo sritys apima klientų konsultavimą, rizikos analizę, verslo strategiją, konsultavimą ir veiklos komandas palaikančias pareigas visose keturiose įmonėse.
Business Insurance Client Services Manager
Lead client service teams supporting Marsh McLennan Agency’s business insurance and benefits offerings. Coach staff, oversee workflows, and strengthen client-focused service delivery.
Aprašymas
- Build client relationships by understanding their businesses and industries.
- Maintain consistent service procedures, workflows, performance measures, information security, and professional standards.
- Coach staff, Producers, and Account Executives in effective collaboration and client service.
- Expand team knowledge of carrier products, market developments, and solutions tailored to client industries.
- Oversee rollout of the client service platform and use client feedback to improve service and delivery.
- Act as the agency’s technical authority and subject matter expert on the client service platform.
- Engage with industry associations and events, and develop relationships with carriers and service providers.
- Recruit, hire, onboard, train, coach, and supervise direct reports.
- Balance workloads, delegate responsibilities, manage performance, and guide employees toward their goals.
Reikalavimai
- Hold the applicable Property/Casualty or Life/Health producer license, or be able to obtain it within 75 days of orientation.
- Have at least two years of experience as an Account Manager or in a comparable role at an insurance agency.
- Have prior management experience.
- Preferred: Bachelor’s degree in business, management, or a related field.
- Preferred: CPCU, CEBE, ARM, or another professional designation.
Privalumai
- Generous paid time off, including personal and volunteer days.
- Tuition reimbursement and professional development opportunities.
- Hybrid work arrangement.
- Charitable contribution matching programs.
- Employee stock purchase opportunities.
- Health and welfare benefits.
- 401(k) savings and other retirement programs.
- Employee assistance programs.
- Performance-based incentives may be available.