Marsh McLennan जोखिम, रणनीति और लोगों से संबंधित सलाहकारी सेवाओं के क्षेत्र में काम करने वाली एक वैश्विक पेशेवर सेवा कंपनी है। इसके व्यवसायों में Marsh शामिल है, जो बीमा ब्रोकरेज और जोखिम प्रबंधन सेवाएं प्रदान करता है; Guy Carpenter, जो पुनर्बीमा और पूंजी रणनीतियों पर केंद्रित है; Mercer, जो स्वास्थ्य, संपत्ति और करियर परामर्श में ग्राहकों की सहायता करता है; तथा Oliver Wyman, जो रणनीति, अर्थशास्त्र और ब्रांड परामर्श में विशेषज्ञता रखता है। दुनिया भर में 85,000 से अधिक कर्मचारियों के साथ, Marsh McLennan वित्त, परामर्श, मार्केटिंग और संबंधित पेशेवर सेवाओं में विशेषज्ञता को एक साथ लाता है। कंपनी में भर्ती के अवसर इसके चारों व्यवसायों में ग्राहक सलाह, जोखिम विश्लेषण, व्यावसायिक रणनीति, परामर्श और संचालन टीमों को सहयोग देने वाली भूमिकाओं तक फैले हुए हैं।
Business Insurance Client Services Manager
Lead client service teams supporting Marsh McLennan Agency’s business insurance and benefits offerings. Coach staff, oversee workflows, and strengthen client-focused service delivery.
विवरण
- Build client relationships by understanding their businesses and industries.
- Maintain consistent service procedures, workflows, performance measures, information security, and professional standards.
- Coach staff, Producers, and Account Executives in effective collaboration and client service.
- Expand team knowledge of carrier products, market developments, and solutions tailored to client industries.
- Oversee rollout of the client service platform and use client feedback to improve service and delivery.
- Act as the agency’s technical authority and subject matter expert on the client service platform.
- Engage with industry associations and events, and develop relationships with carriers and service providers.
- Recruit, hire, onboard, train, coach, and supervise direct reports.
- Balance workloads, delegate responsibilities, manage performance, and guide employees toward their goals.
आवश्यकताएँ
- Hold the applicable Property/Casualty or Life/Health producer license, or be able to obtain it within 75 days of orientation.
- Have at least two years of experience as an Account Manager or in a comparable role at an insurance agency.
- Have prior management experience.
- Preferred: Bachelor’s degree in business, management, or a related field.
- Preferred: CPCU, CEBE, ARM, or another professional designation.
लाभ
- Generous paid time off, including personal and volunteer days.
- Tuition reimbursement and professional development opportunities.
- Hybrid work arrangement.
- Charitable contribution matching programs.
- Employee stock purchase opportunities.
- Health and welfare benefits.
- 401(k) savings and other retirement programs.
- Employee assistance programs.
- Performance-based incentives may be available.