Marsh McLennan je globalno podjetje za strokovne storitve, ki deluje na področjih tveganj, strategije in svetovanja, povezanega z ljudmi. Njegova podjetja vključujejo Marsh, ki zagotavlja zavarovalno posredništvo in upravljanje tveganj; Guy Carpenter, osredotočen na pozavarovanje in kapitalske strategije; Mercer, ki strankam nudi svetovanje na področjih zdravja, premoženja in kariere; ter Oliver Wyman, specializiran za svetovanje o strategiji, ekonomiji in blagovnih znamkah. Z več kot 85.000 zaposlenimi po vsem svetu Marsh McLennan združuje strokovno znanje s področij financ, svetovanja, trženja in povezanih strokovnih storitev. Zaposlitvene priložnosti v podjetju vključujejo vloge, ki podpirajo svetovanje strankam, analizo tveganj, poslovno strategijo, svetovalne in operativne ekipe v vseh štirih podjetjih.
Business Insurance Client Services Manager
Lead client service teams supporting Marsh McLennan Agency’s business insurance and benefits offerings. Coach staff, oversee workflows, and strengthen client-focused service delivery.
Opis
- Build client relationships by understanding their businesses and industries.
- Maintain consistent service procedures, workflows, performance measures, information security, and professional standards.
- Coach staff, Producers, and Account Executives in effective collaboration and client service.
- Expand team knowledge of carrier products, market developments, and solutions tailored to client industries.
- Oversee rollout of the client service platform and use client feedback to improve service and delivery.
- Act as the agency’s technical authority and subject matter expert on the client service platform.
- Engage with industry associations and events, and develop relationships with carriers and service providers.
- Recruit, hire, onboard, train, coach, and supervise direct reports.
- Balance workloads, delegate responsibilities, manage performance, and guide employees toward their goals.
Zahteve
- Hold the applicable Property/Casualty or Life/Health producer license, or be able to obtain it within 75 days of orientation.
- Have at least two years of experience as an Account Manager or in a comparable role at an insurance agency.
- Have prior management experience.
- Preferred: Bachelor’s degree in business, management, or a related field.
- Preferred: CPCU, CEBE, ARM, or another professional designation.
Ugodnosti
- Generous paid time off, including personal and volunteer days.
- Tuition reimbursement and professional development opportunities.
- Hybrid work arrangement.
- Charitable contribution matching programs.
- Employee stock purchase opportunities.
- Health and welfare benefits.
- 401(k) savings and other retirement programs.
- Employee assistance programs.
- Performance-based incentives may be available.