Marsh McLennan ir globāls profesionālo pakalpojumu uzņēmums, kas sniedz konsultācijas riska pārvaldības, stratēģijas un ar cilvēkiem saistītās jomās. Tā uzņēmumu vidū ir Marsh, kas nodrošina apdrošināšanas brokeru pakalpojumus un riska pārvaldību, Guy Carpenter, kas koncentrējas uz pārapdrošināšanu un kapitāla stratēģijām, Mercer, kas sniedz konsultācijas veselības, labklājības un karjeras jomā, kā arī Oliver Wyman, kas specializējas stratēģijas, ekonomikas un zīmola konsultācijās. Marsh McLennan visā pasaulē strādā vairāk nekā 85 000 darbinieku, un uzņēmums apvieno zināšanas finansēs, konsultācijās, mārketingā un citos saistītos profesionālo pakalpojumu veidos. Uzņēmuma personāla atlase aptver amatus, kas atbalsta klientu konsultēšanu, riska analīzi, biznesa stratēģiju, konsultāciju un operatīvās komandas visos četros uzņēmumos.
Business Insurance Client Services Manager
Lead client service teams supporting Marsh McLennan Agency’s business insurance and benefits offerings. Coach staff, oversee workflows, and strengthen client-focused service delivery.
Apraksts
- Build client relationships by understanding their businesses and industries.
- Maintain consistent service procedures, workflows, performance measures, information security, and professional standards.
- Coach staff, Producers, and Account Executives in effective collaboration and client service.
- Expand team knowledge of carrier products, market developments, and solutions tailored to client industries.
- Oversee rollout of the client service platform and use client feedback to improve service and delivery.
- Act as the agency’s technical authority and subject matter expert on the client service platform.
- Engage with industry associations and events, and develop relationships with carriers and service providers.
- Recruit, hire, onboard, train, coach, and supervise direct reports.
- Balance workloads, delegate responsibilities, manage performance, and guide employees toward their goals.
Prasības
- Hold the applicable Property/Casualty or Life/Health producer license, or be able to obtain it within 75 days of orientation.
- Have at least two years of experience as an Account Manager or in a comparable role at an insurance agency.
- Have prior management experience.
- Preferred: Bachelor’s degree in business, management, or a related field.
- Preferred: CPCU, CEBE, ARM, or another professional designation.
Priekšrocības
- Generous paid time off, including personal and volunteer days.
- Tuition reimbursement and professional development opportunities.
- Hybrid work arrangement.
- Charitable contribution matching programs.
- Employee stock purchase opportunities.
- Health and welfare benefits.
- 401(k) savings and other retirement programs.
- Employee assistance programs.
- Performance-based incentives may be available.