Marsh McLennan risklar, strategiya va insonlar bilan bog‘liq maslahat xizmatlari yo‘nalishlarida faoliyat yurituvchi global professional xizmatlar kompaniyasidir. Uning tarkibiga sug‘urta brokerligi va risklarni boshqarish xizmatlarini ko‘rsatuvchi Marsh; qayta sug‘urta va kapital strategiyalariga ixtisoslashgan Guy Carpenter; sog‘liqni saqlash, farovonlik va karyera bo‘yicha maslahat beruvchi Mercer; strategiya, iqtisodiyot va brend konsaltingiga ixtisoslashgan Oliver Wyman kiradi. Dunyo bo‘ylab 85 000 dan ortiq xodimga ega Marsh McLennan moliya, konsalting, marketing va boshqa tegishli professional xizmatlar sohalaridagi tajribani birlashtiradi. Kompaniyaning ishga qabul qilish yo‘nalishlari uning to‘rtta biznesi bo‘yicha mijozlarga maslahat berish, risklarni tahlil qilish, biznes strategiyasi, konsalting va operatsion jamoalarni qo‘llab-quvvatlashga qaratilgan lavozimlarni qamrab oladi.
Business Insurance Client Services Manager
Lead client service teams supporting Marsh McLennan Agency’s business insurance and benefits offerings. Coach staff, oversee workflows, and strengthen client-focused service delivery.
Tavsif
- Build client relationships by understanding their businesses and industries.
- Maintain consistent service procedures, workflows, performance measures, information security, and professional standards.
- Coach staff, Producers, and Account Executives in effective collaboration and client service.
- Expand team knowledge of carrier products, market developments, and solutions tailored to client industries.
- Oversee rollout of the client service platform and use client feedback to improve service and delivery.
- Act as the agency’s technical authority and subject matter expert on the client service platform.
- Engage with industry associations and events, and develop relationships with carriers and service providers.
- Recruit, hire, onboard, train, coach, and supervise direct reports.
- Balance workloads, delegate responsibilities, manage performance, and guide employees toward their goals.
Talablar
- Hold the applicable Property/Casualty or Life/Health producer license, or be able to obtain it within 75 days of orientation.
- Have at least two years of experience as an Account Manager or in a comparable role at an insurance agency.
- Have prior management experience.
- Preferred: Bachelor’s degree in business, management, or a related field.
- Preferred: CPCU, CEBE, ARM, or another professional designation.
Imtiyozlar
- Generous paid time off, including personal and volunteer days.
- Tuition reimbursement and professional development opportunities.
- Hybrid work arrangement.
- Charitable contribution matching programs.
- Employee stock purchase opportunities.
- Health and welfare benefits.
- 401(k) savings and other retirement programs.
- Employee assistance programs.
- Performance-based incentives may be available.