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Symbotic
Symbotic
501 – 1,000 कर्मचारी
H1B वीज़ा प्रायोजकखाद्य और पेयपरामर्शलॉजिस्टिक्स
Symbotic develops AI-powered warehouse automation systems for supply chains. Its platform combines autonomous mobile robots, vision and sensing technology, and orchestration software to help retail, grocery, consumer packaged goods, and wholesale distributors manage fulfillment and distribution with greater throughput, accuracy, and storage density. The company’s work brings robotics and intelligent software together to address operational inefficiencies and labor constraints in warehouse environments.
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कंपनी की नौकरियाँ

Remote Technical Support Engineer

Troubleshoot Symbotic’s warehouse robotics systems across software, networking, and infrastructure. Diagnose issues remotely, manage escalations, and identify root causes to support customer-site operations.

USसंयुक्त राज्य
$70,000 – $97,900 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीसहायता इंजीनियर
LinuxSQLTCP/IP

विवरण

  • Resolve production-impacting issues across software, networking, and infrastructure.
  • Respond to urgent escalations during major operational incidents.
  • Diagnose systems remotely through SSH, Remote Desktop, and browser-based tools.
  • Review logs, system data, and performance trends to find root causes and reduce repeat issues.
  • Work with Engineering and Field teams to resolve technical problems.
  • Record troubleshooting steps and resolutions, and maintain knowledge base materials.
  • Spot recurring issues and recommend preventive fixes.
  • Help launch, stabilize, and maintain systems at customer sites.

आवश्यकताएँ

  • Bachelor’s degree in engineering, computer science, or a related technical field, or equivalent experience.
  • At least three years supporting complex technical systems in a remote or production environment.
  • Strong command-line Linux and system-level troubleshooting experience.
  • Experience connecting to systems through SSH, Remote Desktop, or similar tools.
  • Advanced understanding of TCP/IP networking and troubleshooting.
  • Strong SQL or scripting skills for data analysis.
  • Strong problem-solving skills and ability to prioritize and multitask under pressure.
  • Clear communication, particularly when resolving issues in real time.
  • Ability to travel up to 15% after the training period.
  • Valid driver’s license and ability to travel to customer sites by car or air.
  • Must maintain a personal credit card and manage expenses for reimbursement every two weeks.

लाभ

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Disability benefits
  • 401(k)
  • Paid time off
  • Travel expense reimbursement every two weeks

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