Vista Global este o firmă de investiții și consultanță axată pe administrarea portofoliilor și tranzacționarea unei game variate de clase de active. Serviciile sale acoperă piețele tradiționale, inclusiv acțiuni, mărfuri și instrumente cu venit fix, precum și piețele digitale. Firma își prezintă strategiile de portofoliu ca fiind adaptate profilurilor individuale de risc ale clienților, combinând administrarea investițiilor cu sprijinul consultanței pentru clienții care caută o abordare personalizată a participării pe piețe.
Executive Client Services Specialist
Coordinate personalized private aviation trips for XO clients, managing trip logistics and additional services. Build high-touch relationships while delivering attentive customer support throughout each journey.
Descriere
- Act as the main contact for clients after trip confirmation, handling trip logistics, service requests, and in-flight communications.
- Build trusted relationships with clients and executive assistants through clear, professional communication.
- Guide new clients through the XO product, platform, service module, and support team.
- Keep client profiles accurate, including preferences, special requests, and service history.
- Track active trips and coordinate details with internal teams and third-party operators.
- Raise service problems and urgent concerns with leadership, and stay accountable until they are resolved.
- Work with Sales, Operations, and Billing across the client journey.
- Represent the XO brand with professionalism, empathy, and care for detail.
- Arrange additional services such as catering, ground transport, wheelchair assistance, medical clearances, and pet handling.
- Use multiple internal systems and workflows to manage trips accurately in a fast-moving environment.
- Stay composed and professional during high-pressure situations and complex client interactions.
- Take on related tasks and projects that support the department.
Cerințe
- Experience in a customer service position.
- Experience resolving challenging, demanding situations while protecting the customer experience.
- A proactive, service-oriented approach.
- Strong interpersonal skills and the ability to work well with a team.
- Ability to manage multiple tasks in a high-pressure setting.
- Excellent English, with advanced spelling and grammar.
- Accuracy and close attention to detail.
- Ability to meet deadlines while working under pressure.
Beneficii
- Hybrid working arrangement.
- Permanent, full-time employment.