Business Development Representative, EMEA
Lanterna Education
Grow Lanterna Education’s online IB teaching and tutoring business across EMEA. Build school relationships, generate qualified meetings, and help develop regional sales processes.
Open
Vista Global is an investment and consulting firm focused on portfolio management and trading across a range of asset classes. Its services span traditional markets, including equities, commodities, and fixed income, as well as digital markets. The firm presents its portfolio strategies as tailored to individual client risk profiles, combining investment management with consulting support for clients seeking a customized approach to market participation.
Executive Client Services Specialist
Coordinate personalized private aviation trips for XO clients, managing trip logistics and additional services. Build high-touch relationships while delivering attentive customer support throughout each journey.
Description
- Act as the main contact for clients after trip confirmation, handling trip logistics, service requests, and in-flight communications.
- Build trusted relationships with clients and executive assistants through clear, professional communication.
- Guide new clients through the XO product, platform, service module, and support team.
- Keep client profiles accurate, including preferences, special requests, and service history.
- Track active trips and coordinate details with internal teams and third-party operators.
- Raise service problems and urgent concerns with leadership, and stay accountable until they are resolved.
- Work with Sales, Operations, and Billing across the client journey.
- Represent the XO brand with professionalism, empathy, and care for detail.
- Arrange additional services such as catering, ground transport, wheelchair assistance, medical clearances, and pet handling.
- Use multiple internal systems and workflows to manage trips accurately in a fast-moving environment.
- Stay composed and professional during high-pressure situations and complex client interactions.
- Take on related tasks and projects that support the department.
Requirements
- Experience in a customer service position.
- Experience resolving challenging, demanding situations while protecting the customer experience.
- A proactive, service-oriented approach.
- Strong interpersonal skills and the ability to work well with a team.
- Ability to manage multiple tasks in a high-pressure setting.
- Excellent English, with advanced spelling and grammar.
- Accuracy and close attention to detail.
- Ability to meet deadlines while working under pressure.
Benefits
- Hybrid working arrangement.
- Permanent, full-time employment.
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