BRM S.A.S
BRM S.A.S
BRM S.A.S. este o companie de servicii operaționale și experiență a clienților care ajută brandurile globale să transforme promisiunile făcute clienților în experiențe livrate în mod constant. Ca parte a BRM an Alta Company, dezvoltă și gestionează modele operaționale flexibile, combină analiza performanței serviciilor cu soluții personalizate și explorează proiecte-pilot de inteligență artificială pentru canalele de experiență a clienților. Fondată în 2005, BRM are experiență în sprijinirea operațiunilor în peste 25 de țări, cu activități care acoperă servicii pentru companii, marketing și inteligență artificială.

Portuguese Call Center Supervisor

Lead Portuguese-speaking sales teams at BRM, a Latin American contact center and digital services company. Oversee KPIs, coach team members, and improve performance.

Descriere

  • Lead sales teams in call center operations
  • Manage operational and performance indicators
  • Develop team members through sales coaching
  • Improve performance metrics across regional sales and consultative operations
  • Make data-informed decisions
  • Resolve conflicts
  • Work rotating weekday shifts between 6:00 a.m. and 6:00 p.m., for 42 hours per week
  • Lead international teams at a growing company

Cerințe

  • Technical, technologist, or professional qualification
  • At least 1–2 years of experience as a supervisor, team leader, or coordinator in call center operations
  • Experience in commercial lines, consultative sales, B2B, e-commerce, or fulfillment preferred
  • Advanced Portuguese (C1 or native) and fluent Spanish
  • Strategic leadership
  • Experience managing operational KPIs, including CSAT, FCR, sales metrics, adherence, and conversion
  • Analytical skills for data-informed decision-making
  • Sales coaching and conflict resolution skills
  • Based in Bogotá or Medellín
  • Available to work public holidays as required by operations

Beneficii

  • All legally required benefits
  • Direct, open-ended employment contract with the company
  • Fully remote work
  • Work equipment provided by the company

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