BRM S.A.S
BRM S.A.S
1 001 – 5 000 Darbuotojai
Dirbtinis intelektasĮmonėRinkodara
BRM S.A.S. yra veiklos ir klientų patirties paslaugų įmonė, padedanti pasauliniams prekių ženklams klientų pažadus paversti nuosekliai įgyvendinama patirtimi. Būdama BRM an Alta Company dalimi, ji kuria ir valdo lanksčius veiklos modelius, paslaugų teikimo rezultatų analizę derina su individualiai pritaikytais sprendimais ir išbando dirbtinio intelekto bandomuosius projektus klientų patirties kanaluose. 2005 m. įkurta BRM turi patirties remiant veiklą daugiau kaip 25 šalyse, o jos darbai apima verslo paslaugas, rinkodarą ir dirbtinį intelektą.

Portuguese Call Center Supervisor

Lead Portuguese-speaking sales teams at BRM, a Latin American contact center and digital services company. Oversee KPIs, coach team members, and improve performance.

Aprašymas

  • Lead sales teams in call center operations
  • Manage operational and performance indicators
  • Develop team members through sales coaching
  • Improve performance metrics across regional sales and consultative operations
  • Make data-informed decisions
  • Resolve conflicts
  • Work rotating weekday shifts between 6:00 a.m. and 6:00 p.m., for 42 hours per week
  • Lead international teams at a growing company

Reikalavimai

  • Technical, technologist, or professional qualification
  • At least 1–2 years of experience as a supervisor, team leader, or coordinator in call center operations
  • Experience in commercial lines, consultative sales, B2B, e-commerce, or fulfillment preferred
  • Advanced Portuguese (C1 or native) and fluent Spanish
  • Strategic leadership
  • Experience managing operational KPIs, including CSAT, FCR, sales metrics, adherence, and conversion
  • Analytical skills for data-informed decision-making
  • Sales coaching and conflict resolution skills
  • Based in Bogotá or Medellín
  • Available to work public holidays as required by operations

Privalumai

  • All legally required benefits
  • Direct, open-ended employment contract with the company
  • Fully remote work
  • Work equipment provided by the company

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