BRM S.A.S
BRM S.A.S
BRM S.A.S. ir darbības un klientu pieredzes pakalpojumu uzņēmums, kas palīdz globāliem zīmoliem klientu solījumus pārvērst konsekventi īstenotā pieredzē. Kā BRM an Alta Company daļa tas izstrādā un pārvalda elastīgus darbības modeļus, apvieno pakalpojumu snieguma analīzi ar pielāgotiem risinājumiem un pēta mākslīgā intelekta pilotprojektus klientu pieredzes kanālos. BRM, kas dibināts 2005. gadā, ir pieredze darbības atbalstīšanā vairāk nekā 25 valstīs, un tā darbs aptver uzņēmumu pakalpojumus, mārketingu un mākslīgo intelektu.

Portuguese Call Center Supervisor

Lead Portuguese-speaking sales teams at BRM, a Latin American contact center and digital services company. Oversee KPIs, coach team members, and improve performance.

Apraksts

  • Lead sales teams in call center operations
  • Manage operational and performance indicators
  • Develop team members through sales coaching
  • Improve performance metrics across regional sales and consultative operations
  • Make data-informed decisions
  • Resolve conflicts
  • Work rotating weekday shifts between 6:00 a.m. and 6:00 p.m., for 42 hours per week
  • Lead international teams at a growing company

Prasības

  • Technical, technologist, or professional qualification
  • At least 1–2 years of experience as a supervisor, team leader, or coordinator in call center operations
  • Experience in commercial lines, consultative sales, B2B, e-commerce, or fulfillment preferred
  • Advanced Portuguese (C1 or native) and fluent Spanish
  • Strategic leadership
  • Experience managing operational KPIs, including CSAT, FCR, sales metrics, adherence, and conversion
  • Analytical skills for data-informed decision-making
  • Sales coaching and conflict resolution skills
  • Based in Bogotá or Medellín
  • Available to work public holidays as required by operations

Priekšrocības

  • All legally required benefits
  • Direct, open-ended employment contract with the company
  • Fully remote work
  • Work equipment provided by the company

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