BRM S.A.S
BRM S.A.S
1 001 – 5 000 Xodimlar
KorxonaMarketingSun’iy intellekt
BRM S.A.S. global brendlarga mijozlarga bergan va’dalarini izchil taqdim etiladigan tajribaga aylantirishga yordam beradigan operatsiyalar va mijozlar tajribasi xizmatlari kompaniyasidir. BRM an Alta Company tarkibida u moslashuvchan operatsion modellarni ishlab chiqadi va boshqaradi, xizmat ko‘rsatish samaradorligi tahlilini moslashtirilgan yechimlar bilan birlashtiradi hamda mijozlar tajribasi kanallari uchun sun’iy intellekt bo‘yicha pilot loyihalarni sinovdan o‘tkazadi. 2005-yilda tashkil etilgan BRM 25 dan ortiq mamlakatdagi operatsiyalarni qo‘llab-quvvatlash tajribasiga ega. Uning faoliyati korporativ xizmatlar, marketing va sun’iy intellekt yo‘nalishlarini qamrab oladi.

Portuguese Call Center Supervisor

Lead Portuguese-speaking sales teams at BRM, a Latin American contact center and digital services company. Oversee KPIs, coach team members, and improve performance.

Tavsif

  • Lead sales teams in call center operations
  • Manage operational and performance indicators
  • Develop team members through sales coaching
  • Improve performance metrics across regional sales and consultative operations
  • Make data-informed decisions
  • Resolve conflicts
  • Work rotating weekday shifts between 6:00 a.m. and 6:00 p.m., for 42 hours per week
  • Lead international teams at a growing company

Talablar

  • Technical, technologist, or professional qualification
  • At least 1–2 years of experience as a supervisor, team leader, or coordinator in call center operations
  • Experience in commercial lines, consultative sales, B2B, e-commerce, or fulfillment preferred
  • Advanced Portuguese (C1 or native) and fluent Spanish
  • Strategic leadership
  • Experience managing operational KPIs, including CSAT, FCR, sales metrics, adherence, and conversion
  • Analytical skills for data-informed decision-making
  • Sales coaching and conflict resolution skills
  • Based in Bogotá or Medellín
  • Available to work public holidays as required by operations

Imtiyozlar

  • All legally required benefits
  • Direct, open-ended employment contract with the company
  • Fully remote work
  • Work equipment provided by the company

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