BRM S.A.S
BRM S.A.S
BRM S.A.S. एक संचालन और ग्राहक-अनुभव सेवा कंपनी है, जो वैश्विक ब्रांडों को ग्राहक संबंधी वादों को लगातार सुसंगत अनुभवों में बदलने में सहायता करती है। BRM an Alta Company के हिस्से के रूप में, यह लचीले संचालन मॉडल विकसित और प्रबंधित करती है, सेवा-प्रदर्शन विश्लेषण को अनुकूलित समाधानों के साथ जोड़ती है और ग्राहक-अनुभव चैनलों के लिए एआई पायलट परियोजनाओं की खोज करती है। 2005 में स्थापित BRM को 25 से अधिक देशों में संचालन का समर्थन करने का अनुभव है, जिसमें उद्यम सेवाएं, विपणन और कृत्रिम बुद्धिमत्ता शामिल हैं।

Portuguese Call Center Supervisor

Lead Portuguese-speaking sales teams at BRM, a Latin American contact center and digital services company. Oversee KPIs, coach team members, and improve performance.

विवरण

  • Lead sales teams in call center operations
  • Manage operational and performance indicators
  • Develop team members through sales coaching
  • Improve performance metrics across regional sales and consultative operations
  • Make data-informed decisions
  • Resolve conflicts
  • Work rotating weekday shifts between 6:00 a.m. and 6:00 p.m., for 42 hours per week
  • Lead international teams at a growing company

आवश्यकताएँ

  • Technical, technologist, or professional qualification
  • At least 1–2 years of experience as a supervisor, team leader, or coordinator in call center operations
  • Experience in commercial lines, consultative sales, B2B, e-commerce, or fulfillment preferred
  • Advanced Portuguese (C1 or native) and fluent Spanish
  • Strategic leadership
  • Experience managing operational KPIs, including CSAT, FCR, sales metrics, adherence, and conversion
  • Analytical skills for data-informed decision-making
  • Sales coaching and conflict resolution skills
  • Based in Bogotá or Medellín
  • Available to work public holidays as required by operations

लाभ

  • All legally required benefits
  • Direct, open-ended employment contract with the company
  • Fully remote work
  • Work equipment provided by the company

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