Senior Performance Marketing Strategist
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Lead paid media strategy across Google, LinkedIn, Meta, and Microsoft for growing B2B companies. Connect campaign investment to pipeline and revenue through strategic client leadership.
Odpri
BRM S.A.S. je podjetje za operativne storitve in izkušnjo strank, ki globalnim blagovnim znamkam pomaga obljube strankam pretvoriti v dosledno zagotavljene izkušnje. Kot del družbe BRM an Alta Company razvija in upravlja prilagodljive operativne modele, združuje analizo uspešnosti storitev s prilagojenimi rešitvami ter raziskuje pilotne projekte umetne inteligence za kanale uporabniške izkušnje. Podjetje BRM, ustanovljeno leta 2005, ima izkušnje s podporo poslovanju v več kot 25 državah, njegovo delo pa zajema poslovne storitve, trženje in umetno inteligenco.
Portuguese Call Center Supervisor
Lead Portuguese-speaking sales teams at BRM, a Latin American contact center and digital services company. Oversee KPIs, coach team members, and improve performance.
Opis
- Lead sales teams in call center operations
- Manage operational and performance indicators
- Develop team members through sales coaching
- Improve performance metrics across regional sales and consultative operations
- Make data-informed decisions
- Resolve conflicts
- Work rotating weekday shifts between 6:00 a.m. and 6:00 p.m., for 42 hours per week
- Lead international teams at a growing company
Zahteve
- Technical, technologist, or professional qualification
- At least 1–2 years of experience as a supervisor, team leader, or coordinator in call center operations
- Experience in commercial lines, consultative sales, B2B, e-commerce, or fulfillment preferred
- Advanced Portuguese (C1 or native) and fluent Spanish
- Strategic leadership
- Experience managing operational KPIs, including CSAT, FCR, sales metrics, adherence, and conversion
- Analytical skills for data-informed decision-making
- Sales coaching and conflict resolution skills
- Based in Bogotá or Medellín
- Available to work public holidays as required by operations
Ugodnosti
- All legally required benefits
- Direct, open-ended employment contract with the company
- Fully remote work
- Work equipment provided by the company
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