BRM S.A.S
BRM S.A.S
BRM S.A.S. — жаһандық брендтерге клиенттерге берген уәделерін тұрақты түрде ұсынылатын тәжірибеге айналдыруға көмектесетін операциялық және клиенттік тәжірибе қызметтерін көрсететін компания. BRM an Alta Company құрамында ол икемді операциялық модельдерді әзірлеп, басқарады, қызмет көрсету тиімділігін талдауды арнайы әзірленген шешімдермен ұштастырады және клиенттік тәжірибе арналарына арналған жасанды интеллект пилоттық жобаларын зерттейді. 2005 жылы құрылған BRM 25-тен астам елдегі операцияларды қолдау тәжірибесіне ие. Оның қызметі корпоративтік қызметтерді, маркетингті және жасанды интеллектіні қамтиды.

Portuguese Call Center Supervisor

Lead Portuguese-speaking sales teams at BRM, a Latin American contact center and digital services company. Oversee KPIs, coach team members, and improve performance.

Сипаттама

  • Lead sales teams in call center operations
  • Manage operational and performance indicators
  • Develop team members through sales coaching
  • Improve performance metrics across regional sales and consultative operations
  • Make data-informed decisions
  • Resolve conflicts
  • Work rotating weekday shifts between 6:00 a.m. and 6:00 p.m., for 42 hours per week
  • Lead international teams at a growing company

Талаптар

  • Technical, technologist, or professional qualification
  • At least 1–2 years of experience as a supervisor, team leader, or coordinator in call center operations
  • Experience in commercial lines, consultative sales, B2B, e-commerce, or fulfillment preferred
  • Advanced Portuguese (C1 or native) and fluent Spanish
  • Strategic leadership
  • Experience managing operational KPIs, including CSAT, FCR, sales metrics, adherence, and conversion
  • Analytical skills for data-informed decision-making
  • Sales coaching and conflict resolution skills
  • Based in Bogotá or Medellín
  • Available to work public holidays as required by operations

Артықшылықтар

  • All legally required benefits
  • Direct, open-ended employment contract with the company
  • Fully remote work
  • Work equipment provided by the company

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