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PORCH 💚
PORCH 💚
1 – 10 Angajați
Asistență medicalăConsultanțăOspitalitate
PORCH 💚 este o companie de tehnologie în domeniul asigurărilor care dezvoltă software și servicii pentru ecosistemul serviciilor pentru locuințe. Instrumentele sale sprijină profesioniștii din servicii pentru locuințe, furnizorii de utilități, echipele imobiliare, proprietarii de locuințe și partenerii relevanți în domenii precum inspecțiile, mutarea, creditele ipotecare, întreținerea, garanțiile și îmbunătățirea locuinței. Prin conectarea acestor servicii, PORCH contribuie la simplificarea înregistrării clienților, a solicitărilor de servicii și a altor aspecte ale experienței de deținere și cumpărare a unei locuințe. Contextul recrutării reflectă o echipă mică ce activează în domeniile asigurărilor, software-ului și serviciilor pentru locuințe.
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Locurile de muncă ale companiei

Licensed Customer Service Representative - Washington Remote

Support homeowners insurance customers and mortgage companies for Porch Group in a remote role. Handle policy, billing, payment, coverage, and high-volume call inquiries.

USStatele Unite ale AmericiiWAWashington
54.000 $ – 75.600 $ / an
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Deliver customer service to existing policyholders and their mortgage companies
  • Provide policy documents, verify coverage, accept payments, and answer product and service questions
  • Prepare customer correspondence and resolve needs to support satisfaction
  • Answer inbound calls about policies and billing, forwarding calls when appropriate
  • Accept payments and complete mortgage verifications within delegated authority
  • Investigate customer questions and provide timely responses to the appropriate parties
  • Handle calls in line with established service-level expectations
  • Process authorized requests and document customer files accurately
  • Coordinate with customers, colleagues, and managers on service issues
  • Escalate callers to underwriters when appropriate
  • Manage a high volume of inbound and outbound calls
  • Use approved tools and methods to provide accurate, complete information
  • Follow required communication procedures, guidelines, and policies
  • Report to the Customer Service Supervisor

Cerințe

  • High school diploma or GED
  • At least two years of Property and Casualty Insurance experience or training, or an equivalent combination of education and experience
  • Active Property & Casualty Personal Lines Producer license in the state of residence
  • Working proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
  • Strong listening skills and clear verbal and written communication
  • Ability to work independently in a fast-paced, high-volume call center
  • Careful attention to detail and sound judgment
  • Demonstrated business and analytical problem-solving ability
  • Knowledge of Property and Casualty Insurance products
  • Ability to collect and analyze information effectively
  • Ability to learn and accurately use company-specific software
  • Ability to follow established policies and procedures
  • Ability to protect confidential information
  • Experience handling difficult or emotionally charged customer situations effectively
  • Consistent, reliable attendance
  • Demonstrated ability to contribute as a team member
  • Self-directed approach and motivation to succeed
  • Must live in an eligible state; remote positions exclude Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia
  • Insurance experience with an agency or direct carrier is preferred
  • Homeowners' insurance experience is preferred
  • Spanish-English bilingual ability is preferred

Beneficii

  • Choice of three medical plan options
  • Choice of two dental plan options
  • Vision coverage
  • Voluntary critical illness, hospital indemnity, and accident coverage
  • Partially employer-funded Health Savings Account
  • Healthcare, dependent care, and transportation Flexible Spending Accounts
  • Company-paid basic life and accidental death and dismemberment insurance
  • Short- and long-term disability coverage
  • Voluntary life and accidental death and dismemberment insurance
  • Traditional and Roth 401(k) plans with a discretionary employer match
  • Employer-paid Headspace wellbeing program
  • Mental health coaching, clinical care, confidential resources, and will preparation
  • Employer-paid Brio Health wellness tool with quarterly challenges and prizes
  • LifeBalance discounts on gyms, travel, appliances, movies, pet insurance, and more
  • Flexible paid vacation
  • Company-paid holidays, typically nine per year
  • Paid sick time
  • Paid parental leave
  • Identity theft protection program
  • Travel assistance
  • Fitness and other discount programs

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