Licensed Customer Service Representative - Washington Remote

रिमोट पूर्णकालिक जूनियर मध्य स्तर डिग्री आवश्यक नहीं आवश्यक भाषा: अंग्रेज़ी ग्राहक सहायता

वॉशिंगटन

$54,000 – $75,600 / वर्ष

विवरण

Deliver customer service to existing policyholders and their mortgage companies
Provide policy documents, verify coverage, accept payments, and answer product and service questions
Prepare customer correspondence and resolve needs to support satisfaction
Answer inbound calls about policies and billing, forwarding calls when appropriate
Accept payments and complete mortgage verifications within delegated authority
Investigate customer questions and provide timely responses to the appropriate parties
Handle calls in line with established service-level expectations
Process authorized requests and document customer files accurately
Coordinate with customers, colleagues, and managers on service issues
Escalate callers to underwriters when appropriate
Manage a high volume of inbound and outbound calls
Use approved tools and methods to provide accurate, complete information
Follow required communication procedures, guidelines, and policies
Report to the Customer Service Supervisor

आवश्यकताएँ

High school diploma or GED
At least two years of Property and Casualty Insurance experience or training, or an equivalent combination of education and experience
Active Property & Casualty Personal Lines Producer license in the state of residence
Working proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
Strong listening skills and clear verbal and written communication
Ability to work independently in a fast-paced, high-volume call center
Careful attention to detail and sound judgment
Demonstrated business and analytical problem-solving ability
Knowledge of Property and Casualty Insurance products
Ability to collect and analyze information effectively
Ability to learn and accurately use company-specific software
Ability to follow established policies and procedures
Ability to protect confidential information
Experience handling difficult or emotionally charged customer situations effectively
Consistent, reliable attendance
Demonstrated ability to contribute as a team member
Self-directed approach and motivation to succeed
Must live in an eligible state; remote positions exclude Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia
Insurance experience with an agency or direct carrier is preferred
Homeowners' insurance experience is preferred
Spanish-English bilingual ability is preferred

लाभ

Choice of three medical plan options
Choice of two dental plan options
Vision coverage
Voluntary critical illness, hospital indemnity, and accident coverage
Partially employer-funded Health Savings Account
Healthcare, dependent care, and transportation Flexible Spending Accounts
Company-paid basic life and accidental death and dismemberment insurance
Short- and long-term disability coverage
Voluntary life and accidental death and dismemberment insurance
Traditional and Roth 401(k) plans with a discretionary employer match
Employer-paid Headspace wellbeing program
Mental health coaching, clinical care, confidential resources, and will preparation
Employer-paid Brio Health wellness tool with quarterly challenges and prizes
LifeBalance discounts on gyms, travel, appliances, movies, pet insurance, and more
Flexible paid vacation
Company-paid holidays, typically nine per year
Paid sick time
Paid parental leave
Identity theft protection program
Travel assistance
Fitness and other discount programs

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