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Resolv Global
Resolv Global
51 – 200 Angajați
B2BConsultanțăRecrutare
Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.
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Locurile de muncă ale companiei

Healthcare Customer Service Representative – Mexico Remote

Bilingual English- and Spanish-speaking representative assisting health plan members with transportation-service questions from Mexico. The role covers inbound calls, data entry, HIPAA compliance, and empathetic customer support.

MXMexic
5 $ / oră
RemoteContractJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență clienți

Descriere

  • Deliver prompt, courteous assistance to health plan members and representatives
  • Respond to inbound calls
  • Listen carefully to customer needs and communicate professionally
  • Share accurate information about transportation services and member support programs
  • Address questions and concerns with patience and empathy
  • Enter and maintain precise customer records and data
  • Achieve established performance and quality standards
  • Handle protected health information in accordance with HIPAA and compliance requirements
  • Refer transportation or customer-service issues to the appropriate leadership team
  • Complete required training, coaching, compliance courses, and camera-on training or meeting sessions
  • Maintain professional conduct and appearance throughout training and ongoing coaching

Cerințe

  • At least six months of inbound contact-center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with careful attention to detail
  • Ability to adjust to a fast-paced call-center environment
  • Confidence handling challenging or emotionally sensitive customer interactions
  • Professional, courteous communication style
  • Ability to work independently while balancing competing priorities
  • Moderate familiarity with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor are required
  • Availability to remain on camera during training and required meetings
  • Consistent attendance and punctuality are required
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • A quiet, distraction-free workspace during scheduled working hours
  • No conflicting responsibilities during scheduled work hours
  • Personal equipment is required
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Completion of every hiring-stage requirement, including resume review, questionnaires, interviews, and a background check
  • Resume submitted in English

Beneficii

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching
  • A cultural-fit assessment may form part of the selection process

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Angajați
Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

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