Resolv Global
Resolv Global
Resolv Global — бизнеске клиенттерге қызмет көрсету, техникалық қолдау және бэк-офис операцияларын ауқымды түрде жүзеге асыруға көмектесетін BPO және кадрлық қызмет көрсету компаниясы. Оның көптілді командалары алты қызмет көрсету орталығы мен қашықтан жұмыс істейтін орындарда қызмет атқарып, 18-ден астам тілді қолдайды және гибридті, үйден жұмыс істеу және тәулік бойы қызмет көрсету үлгілерін ұсынады. Компания жұмыс күші саласындағы тәжірибесін технологиямен ұштастырып, Fortune 500 ұйымдарын қоса алғанда, корпоративтік клиенттерге халықаралық нарықтардағы тұтынушыларға қызмет көрсетуге көмектеседі.

Healthcare Customer Service Representative – Mexico Remote

Bilingual English- and Spanish-speaking representative assisting health plan members with transportation-service questions from Mexico. The role covers inbound calls, data entry, HIPAA compliance, and empathetic customer support.

Сипаттама

  • Deliver prompt, courteous assistance to health plan members and representatives
  • Respond to inbound calls
  • Listen carefully to customer needs and communicate professionally
  • Share accurate information about transportation services and member support programs
  • Address questions and concerns with patience and empathy
  • Enter and maintain precise customer records and data
  • Achieve established performance and quality standards
  • Handle protected health information in accordance with HIPAA and compliance requirements
  • Refer transportation or customer-service issues to the appropriate leadership team
  • Complete required training, coaching, compliance courses, and camera-on training or meeting sessions
  • Maintain professional conduct and appearance throughout training and ongoing coaching

Талаптар

  • At least six months of inbound contact-center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with careful attention to detail
  • Ability to adjust to a fast-paced call-center environment
  • Confidence handling challenging or emotionally sensitive customer interactions
  • Professional, courteous communication style
  • Ability to work independently while balancing competing priorities
  • Moderate familiarity with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor are required
  • Availability to remain on camera during training and required meetings
  • Consistent attendance and punctuality are required
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • A quiet, distraction-free workspace during scheduled working hours
  • No conflicting responsibilities during scheduled work hours
  • Personal equipment is required
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Completion of every hiring-stage requirement, including resume review, questionnaires, interviews, and a background check
  • Resume submitted in English

Артықшылықтар

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching
  • A cultural-fit assessment may form part of the selection process

Ұқсас жұмыс орындары

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