Resolv Global
Resolv Global
Resolv Global bizneslarga mijozlarga xizmat ko‘rsatish, texnik yordam va back-ofis operatsiyalarini keng ko‘lamda amalga oshirishga yordam beruvchi BPO va xodimlar bilan ta’minlash kompaniyasidir. Uning ko‘p tilli jamoalari oltita xizmat ko‘rsatish markazi va masofaviy ish joylarida faoliyat yuritib, 18 dan ortiq tilni qo‘llab-quvvatlaydi hamda gibrid, uydan ishlash va 24/7 xizmat modellarini taqdim etadi. Kompaniya ishchi kuchi sohasidagi tajribasini texnologiya bilan birlashtirib, Fortune 500 tashkilotlarini ham o‘z ichiga olgan korporativ mijozlarga xalqaro bozorlardagi mijozlarga xizmat ko‘rsatishda yordam beradi.

Healthcare Customer Service Representative – Mexico Remote

Bilingual English- and Spanish-speaking representative assisting health plan members with transportation-service questions from Mexico. The role covers inbound calls, data entry, HIPAA compliance, and empathetic customer support.

Tavsif

  • Deliver prompt, courteous assistance to health plan members and representatives
  • Respond to inbound calls
  • Listen carefully to customer needs and communicate professionally
  • Share accurate information about transportation services and member support programs
  • Address questions and concerns with patience and empathy
  • Enter and maintain precise customer records and data
  • Achieve established performance and quality standards
  • Handle protected health information in accordance with HIPAA and compliance requirements
  • Refer transportation or customer-service issues to the appropriate leadership team
  • Complete required training, coaching, compliance courses, and camera-on training or meeting sessions
  • Maintain professional conduct and appearance throughout training and ongoing coaching

Talablar

  • At least six months of inbound contact-center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with careful attention to detail
  • Ability to adjust to a fast-paced call-center environment
  • Confidence handling challenging or emotionally sensitive customer interactions
  • Professional, courteous communication style
  • Ability to work independently while balancing competing priorities
  • Moderate familiarity with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor are required
  • Availability to remain on camera during training and required meetings
  • Consistent attendance and punctuality are required
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • A quiet, distraction-free workspace during scheduled working hours
  • No conflicting responsibilities during scheduled work hours
  • Personal equipment is required
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Completion of every hiring-stage requirement, including resume review, questionnaires, interviews, and a background check
  • Resume submitted in English

Imtiyozlar

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching
  • A cultural-fit assessment may form part of the selection process

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