Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Healthcare Customer Service Representative – Mexico Remote

Bilingual English- and Spanish-speaking representative assisting health plan members with transportation-service questions from Mexico. The role covers inbound calls, data entry, HIPAA compliance, and empathetic customer support.

विवरण

  • Deliver prompt, courteous assistance to health plan members and representatives
  • Respond to inbound calls
  • Listen carefully to customer needs and communicate professionally
  • Share accurate information about transportation services and member support programs
  • Address questions and concerns with patience and empathy
  • Enter and maintain precise customer records and data
  • Achieve established performance and quality standards
  • Handle protected health information in accordance with HIPAA and compliance requirements
  • Refer transportation or customer-service issues to the appropriate leadership team
  • Complete required training, coaching, compliance courses, and camera-on training or meeting sessions
  • Maintain professional conduct and appearance throughout training and ongoing coaching

आवश्यकताएँ

  • At least six months of inbound contact-center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with careful attention to detail
  • Ability to adjust to a fast-paced call-center environment
  • Confidence handling challenging or emotionally sensitive customer interactions
  • Professional, courteous communication style
  • Ability to work independently while balancing competing priorities
  • Moderate familiarity with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor are required
  • Availability to remain on camera during training and required meetings
  • Consistent attendance and punctuality are required
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • A quiet, distraction-free workspace during scheduled working hours
  • No conflicting responsibilities during scheduled work hours
  • Personal equipment is required
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Completion of every hiring-stage requirement, including resume review, questionnaires, interviews, and a background check
  • Resume submitted in English

लाभ

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching
  • A cultural-fit assessment may form part of the selection process

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