Resolv Global
Resolv Global
51 – 200 Employees
B2BConsultingRecruitment
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.

Healthcare Customer Service Representative – Mexico Remote

Bilingual English- and Spanish-speaking representative assisting health plan members with transportation-service questions from Mexico. The role covers inbound calls, data entry, HIPAA compliance, and empathetic customer support.

Description

  • Deliver prompt, courteous assistance to health plan members and representatives
  • Respond to inbound calls
  • Listen carefully to customer needs and communicate professionally
  • Share accurate information about transportation services and member support programs
  • Address questions and concerns with patience and empathy
  • Enter and maintain precise customer records and data
  • Achieve established performance and quality standards
  • Handle protected health information in accordance with HIPAA and compliance requirements
  • Refer transportation or customer-service issues to the appropriate leadership team
  • Complete required training, coaching, compliance courses, and camera-on training or meeting sessions
  • Maintain professional conduct and appearance throughout training and ongoing coaching

Requirements

  • At least six months of inbound contact-center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with careful attention to detail
  • Ability to adjust to a fast-paced call-center environment
  • Confidence handling challenging or emotionally sensitive customer interactions
  • Professional, courteous communication style
  • Ability to work independently while balancing competing priorities
  • Moderate familiarity with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor are required
  • Availability to remain on camera during training and required meetings
  • Consistent attendance and punctuality are required
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • A quiet, distraction-free workspace during scheduled working hours
  • No conflicting responsibilities during scheduled work hours
  • Personal equipment is required
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Completion of every hiring-stage requirement, including resume review, questionnaires, interviews, and a background check
  • Resume submitted in English

Benefits

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching
  • A cultural-fit assessment may form part of the selection process

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