Resolv Global

51 – 200 Angajați

Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.

Locurile de muncă ale companiei

Healthcare Customer Service Representative - Mexico Remote

Provide bilingual customer support to health plan members in Mexico regarding transportation services. The remote contract role includes inbound calls, data entry, HIPAA compliance, and escalation handling.

acum 1 săptămână

Mexic

5 $ / oră

Remote Contract Junior Nu este necesară o diplomă Limbă Obligatorie: engleză Limbă Obligatorie: spaniolă Asistență clienți

Descriere

Respond to inbound calls from health plan members and representatives
Identify customer needs and communicate professionally
Explain available transportation services accurately
Resolve questions and concerns with patience and empathy
Record and maintain accurate customer data
Meet defined performance and quality standards
Handle protected health information in accordance with HIPAA and compliance requirements
Escalate transportation and service issues to the appropriate leadership team
Take part in required training and coaching
Complete all assigned compliance and training courses
Maintain professional conduct and appearance during training and coaching
Remain on camera during required training and meetings

Cerințe

At least 6 months of inbound contact center experience or transferable healthcare experience
Fluency in both English and Spanish
Strong verbal and written communication abilities
Accurate data-entry skills with close attention to detail
Ability to adjust to a fast-paced call environment
Confidence handling difficult or emotional customer interactions
Professional and courteous communication style
Ability to work independently while managing competing priorities
Moderate experience using Microsoft Teams, Outlook, and Word
Professional appearance and demeanor must be maintained
Availability to remain on camera during training and required meetings
Reliable attendance and punctuality
Download speed of approximately 80-100 Mbps
Upload speed of approximately 12-20 Mbps
Quiet, distraction-free workspace during scheduled hours
No conflicting responsibilities during scheduled work hours
Personal equipment suitable for performing the role
Windows 11 PC; Mac computers are not supported
16 GB of RAM
Two monitors
Webcam and wired USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Backup power solution
Microsoft Teams and Office 365
Resume submitted in English
Completion of every hiring stage, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check

Beneficii

Weekly payment in arrears
Fully remote work from home in Mexico
Required training and coaching
Cultural fit assessment may form part of the selection process

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Healthcare Customer Service Representative - Mexico Remote

Provide bilingual customer support to health plan members in Mexico regarding transportation services. The remote contract role includes inbound calls, data entry, HIPAA compliance, and escalation handling.

Descriere

Cerințe

Beneficii

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