Resolv Global
Resolv Global
Resolv Global bizneslarga mijozlarga xizmat ko‘rsatish, texnik yordam va back-ofis operatsiyalarini keng ko‘lamda amalga oshirishga yordam beruvchi BPO va xodimlar bilan ta’minlash kompaniyasidir. Uning ko‘p tilli jamoalari oltita xizmat ko‘rsatish markazi va masofaviy ish joylarida faoliyat yuritib, 18 dan ortiq tilni qo‘llab-quvvatlaydi hamda gibrid, uydan ishlash va 24/7 xizmat modellarini taqdim etadi. Kompaniya ishchi kuchi sohasidagi tajribasini texnologiya bilan birlashtirib, Fortune 500 tashkilotlarini ham o‘z ichiga olgan korporativ mijozlarga xalqaro bozorlardagi mijozlarga xizmat ko‘rsatishda yordam beradi.

Healthcare Customer Service Representative - Mexico Remote

Provide bilingual customer support to health plan members in Mexico regarding transportation services. The remote contract role includes inbound calls, data entry, HIPAA compliance, and escalation handling.

Tavsif

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs and communicate professionally
  • Explain available transportation services accurately
  • Resolve questions and concerns with patience and empathy
  • Record and maintain accurate customer data
  • Meet defined performance and quality standards
  • Handle protected health information in accordance with HIPAA and compliance requirements
  • Escalate transportation and service issues to the appropriate leadership team
  • Take part in required training and coaching
  • Complete all assigned compliance and training courses
  • Maintain professional conduct and appearance during training and coaching
  • Remain on camera during required training and meetings

Talablar

  • At least 6 months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong verbal and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Confidence handling difficult or emotional customer interactions
  • Professional and courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to remain on camera during training and required meetings
  • Reliable attendance and punctuality
  • Download speed of approximately 80-100 Mbps
  • Upload speed of approximately 12-20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities during scheduled work hours
  • Personal equipment suitable for performing the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Completion of every hiring stage, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check

Imtiyozlar

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching
  • Cultural fit assessment may form part of the selection process

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