Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Healthcare Customer Service Representative - Mexico Remote

Provide bilingual customer support to health plan members in Mexico regarding transportation services. The remote contract role includes inbound calls, data entry, HIPAA compliance, and escalation handling.

विवरण

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs and communicate professionally
  • Explain available transportation services accurately
  • Resolve questions and concerns with patience and empathy
  • Record and maintain accurate customer data
  • Meet defined performance and quality standards
  • Handle protected health information in accordance with HIPAA and compliance requirements
  • Escalate transportation and service issues to the appropriate leadership team
  • Take part in required training and coaching
  • Complete all assigned compliance and training courses
  • Maintain professional conduct and appearance during training and coaching
  • Remain on camera during required training and meetings

आवश्यकताएँ

  • At least 6 months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong verbal and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Confidence handling difficult or emotional customer interactions
  • Professional and courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to remain on camera during training and required meetings
  • Reliable attendance and punctuality
  • Download speed of approximately 80-100 Mbps
  • Upload speed of approximately 12-20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities during scheduled work hours
  • Personal equipment suitable for performing the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Completion of every hiring stage, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check

लाभ

  • Weekly payment in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching
  • Cultural fit assessment may form part of the selection process

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