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NatWest Group este o organizație de servicii bancare și financiare cu sediul în Regatul Unit, care deservește clienți persoane fizice, comerciali și instituționali. Activitatea sa acoperă domeniile bancar, financiar și fintech, oferind servicii precum servicii bancare comerciale, administrarea averilor și gestionarea riscurilor. Grupul pune, de asemenea, accent pe relațiile sale cu clienții și comunitățile, precum și pe oportunitățile pentru persoanele care își construiesc o carieră în echipe axate pe domeniul bancar și tehnologie.
Digital Experience Manager – 8-Month Fixed-Term Contract, UK Remote
Lead AI-ready, accessible digital banking experiences for a UK bank. Own platform roadmaps, customer journeys and agentic capabilities during an eight-month contract.
Descriere
- Own the development and delivery of digital experiences, capabilities and releases that make customer journeys simpler and more engaging.
- Partner with multidisciplinary Agile teams to uncover opportunities and deliver measurable improvements for customers.
- Advance digital experiences through AI readiness, technical optimisation, search visibility and accessibility improvements.
- Set and prioritise roadmaps covering platforms, discoverability, accessibility and agentic capabilities.
- Track competitor activity, market developments and emerging technologies.
- Coordinate roadmaps, priorities and dependencies across teams.
- Plan and conduct research to gather customer feedback, understand needs and address pain points.
- Promote technical quality and platform integrity through governance, structured content and reusable capabilities.
- Help develop future-ready digital experiences across channels, propositions, products and services.
Cerințe
- Demonstrated success leading complex digital change across products, customer journeys and platforms.
- Ability to take complex initiatives from discovery to implementation while managing dependencies, risks and competing priorities across multiple teams.
- Experience with generative AI, conversational interfaces and AI-ready content, including principles for effective agent-mediated interactions.
- Strong knowledge of digital customer journeys, platform optimisation, Adobe Experience Manager, analytics and performance measurement.
- Ability to assess technical performance data such as site speed, Core Web Vitals, tagging, content structure and post-release results.
- Solid understanding of digital accessibility, technical SEO and structured content.
- Ability to balance customer needs, business objectives and technical constraints.
- Experience influencing stakeholders and creating alignment across multidisciplinary teams.
- Ability to turn emerging technologies and digital opportunities into practical, customer-focused solutions.
Beneficii
- Eight-month fixed-term contract.
- Remote-first working model.
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